Brand Representative

Altar'd State
Leesburg, VA
Jul 17, 2017
Jul 17, 2017
Accountant, IT
Full Time
Position Overview: Drives revenue and provides guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Consistently achieves individual goals, which support store goals. Primary Responsibilities/Accountabilities: Consistently provides exceptional guest service, and achieves individual quantifiable sales goals Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Additional responsibilities assigned by management team Revenue Generation: Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), transactions per hour (TPH), Dollars Per Transaction (DPT) and contributes to the store's overall goals Guest Interactions: Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standards Acknowledges, interacts and builds relationships with guests, creates guest loyalty Consistently receives positive, unsolicited guest feedback Communicates effectively with store management and guests Treats others fairly, with respect, and values differences; does not pass judgment on potential guests Supports an environment of learning and trust by acting as a positive role model Store Operations: Completes opening/closing procedures and tasks as directed by management with a guest focus Is able to locate merchandise and maintain organization Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards to management Participates and assists in the preparation for the stores' inventory Reports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical Expertise: Demonstrates a desire and ability to be learner responsible and navigates the Altar'd State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings.