Description The Personal Banker is a branch based sales and service position whose primary function is to help customers by meeting and uncovering their financial needs, helping with problem resolutions and processing transactions. Personal Bankers drive sales by creating an outstanding customer experience by opening new accounts, offering convenience services, meeting Branch sales objectives, and resolving customer service issues. You will provide our customers with outstanding service by fully understanding their needs and identifying the right products and solutions to achieve their financial goals. Success in this front-line sales role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Specialist, Licensed Banker and Branch Manager. As a Personal Banker your primary responsibilities include: Drive sales through service: Generate sales and revenue by developing a positive customer experience. Focus on the solutions that meet the needs of the customer and personally strive to make each customer interaction the best experience of their day by consistently delivering on each step of the Customer Experience Process. Successfully follow a structured approach to customer on-boarding, sourcing new business, and expanding existing relationships, asking for referrals and maximizing outbound calling.Go above and beyond for customers: Work with customers to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs. Personal Bankers are the financial liaison to customers for building, deepening and retaining long term relationships while providing world class customer serviceEnsure our customers are extremely satisfied with every interaction: Make it memorable and the best part of their day.Bring a positive energy and confidence to Citizens Bank every day.Present a professional appearance: You are the face of Citizens. Qualifications High School degree or GED requiredProven sales experienceMinimum of 1 year cash handling experience strongly preferredStrong listening skills, excellent customer service skills, effective asking questions and identifying needs to expand the customer relationshipSkilled in making outbound callsAbility to resolve customer issues by providing solutions.Ability to build strong relationships with teammates, business partners and specialists through collaboration.Self motivated, assertive, and able to multitask effectivelyAble to work branch hours, which include weekends and eveningsIf selected, must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS Success Factors Knowledge, skills & abilities that typically lead to success in the job include: Seeking and acting on feedbackPersonal accountabilityCommunicationCustomer ServiceRelationship BuildingAttention to DetailConsultative sellingSales drive & passionCross sellingTeller accuracy and compliance Hours & Work ScheduleHours per Week: 40Work Schedule: Hours vary per branch needs. If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS. Be a great Citizen. Join us today. Why Work with UsAt Citizens, youll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment OpportunityIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity & Affirmative Action Employer Disabled/Veteran Citizens Bank is a brand name of Citizens Bank, NA and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.