Assistant Store Manager

Altar'd State
Arlington, VA
Jul 17, 2017
Jul 17, 2017
Full Time
Position overview: To lead and support Store Manager by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation while driving both employee and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Primary responsibilities/accountabilities: Directs guest service efforts that are consistent with Altar'd State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities Ensures attainment of sales, payroll and inventory shortage goals Understands and is accountable for controlling payroll hours Directs merchandise presentation, restocking and recovery to maximize productivity Understands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standards Maintains clean store environment Revenue generation: Develops business strategy and maximizes opportunities to generate additional store volume Achieves quantifiable performances (net sales, DPT, UPT, payroll, shortage) Creates staffing matrix and controls payroll expenses Analyzes business reports regularly to identify problems and/or areas of opportunity People development: Fosters a guest-focused team environment, driving volume and anticipating guest needs Achieves excellent guest service by role-modeling company service standards Adheres to Human Resources standards Proactively provides timely feedback to employees, rewarding and recognizing to drive retention Holds self and employees accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying company's recommended processes, standards and guidelines Empowers and involves employees in decision-making processes Receives feedback and fosters dialog around solutions Develops employees through an individualized approach by matching talent with tasks and delegating and challenging Fosters team commitment through support, relationship building, and recognizing individual contributions Leads by managing through change and adversity Store operations: Controls workflow through successful planning and delegation Execution of task directives within designated timeframes Schedules and staffs store appropriately Completes opening/closing procedures Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards Maintains the store's organization, appearance, and cleanliness Participates and assists in the preparation for the stores' inventory Conducts store walk-throughs with team, communicating successes/opportunities in key store areas Recommends ideas to improve standards and processes Technical expertise: Demonstrates a desire and ability to be learner responsible and navigates the Altar'd State computer systems Performs register transactions quickly and efficiently Processes transactions accurately; able to handle cash and provide change without error Operates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries. Operates with the highest levels of personal integrity and business confidentiality. Represents the brand by adhering to appropriate standards of dress and grooming. Participates and attends all store meetings. Position requirements: Ability to function as a role model, ensuring that the guest remains the top priority Capacity to grow and develop within the company Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities Proven ability to respectfully challenge and motivate the team Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines Demonstration of strong verbal and written communication skills Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance Educational requirements and experience: Associates degree preferred One year assistant manager or supervisor experience in the retail industry with proven results