Full Time Customer Service: Start ASAP

Jade Acquisitions
Baltimore, MD
Jul 17, 2017
Jul 17, 2017
Customer Service
Full Time
Job Description ​ We are currently hiring four Full Time Customer Service Associates. Are you an energetic go-getter who loves interacting with others? Our office needs to staff our Customer Service Department ASAP. We are looking for team members committed to providing next-level service to our loyal customers. Primary responsibilities for the Customer Service Representative role include: Customer Service Representatives resolve customer complaints. This can be via phone, email, face-to-face or social media. Customer Service Representatives use telephones to reach out to customers and verify account information. Customer Service Representatives greet customers warmly and ascertain problem or reason for calling. Customer Service Representatives will help to upgrade accounts. Customer Service Representatives assist with placing customer orders, refunds, or exchanges. Customer Service Representative take payment information and other pertinent information such as addresses and phone numbers. Customer Service Representatives answer customer questions about warranties or terms of sale. Customer Service Representatives suggest solutions when a product malfunctions. Customer Service Representatives handle product recalls. Customer Service Representatives attempt to persuade customer to reconsider cancellation. Customer Service Representatives inform customer of deals and promotions. Customer Service Representatives utilize computer technology to handle high call volumes. Customer Service Representatives work with customer service manager to ensure proper customer service is being delivered. Customer Service Representative close out or open call records. Customer Service Representative report to management on overall customer satisfaction. Requirements Required Skills: Excellent communication, customer service, interpersonal, and typing skills Computer Skills Ability to work efficiently and effectively in a multi-task customer service environment Strong decision making ability Problem solving skills Strong oral communication skills including active listening Excellent organization skills Effective and accurate decision making skills We have found our employees with backgrounds in the following have excelled in this role previously: Sales Customer Service Marketing Bartender Server Events and Promotions Hostess Sales Associates New Graduates Please note that this is an entry level role and we will provide full training. You must be over 18 and eligible to work in the United States to apply. Please send your cover letter along with resume to be considered for this position. Company Description Based in the heart of Downtown Baltimore, at Jade Acquisitions Inc we identified a gap in the market for more personalized marketing strategies. We employ face to face promotional marketing / sales campaigns. Meeting with customers directly allows us to build a relationship, instill consumer confidence and build brand loyalty. We specialize in customer acquisition for our clients and we do this with the utmost standards, we strive for quality over quantity, guaranteeing proper brand awareness and brand protection.

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