Online Communications Coordinator (Communications Specialist II)
Serves as a communications professional in a large transportation agency that includes a large fixed-route transit system (Fairfax Connector). Develops and implements comprehensive online and social media communication programs in a deadline-driven environment. Develops and manages content for agency websites, and serves as a lead publisher for the agency's social media accounts. Provides customer service to the public through various communication platforms. Participates in the planning and execution of internal and external communications and program marketing. Assists with Fairfax Connector passenger information, which includes updates and alerts for service interruptions and schedule changes through various online platforms. Implements online and social media communications strategies for countywide Transportation Demand Management (TDM) issues and initiatives, which include Fairfax Connector bus service, ridesharing, employer outreach and other programs designed to reduce single-occupant travel. Coordinates projects with partner organizations such as the Virginia Department of Transportation (VDOT), and Washington Metropolitan Area Transit Authority (WMATA), Metropolitan Washington Council of Governments (MWCOG). Assists with media relations and events management, and responds as essential personnel in emergencies. Some evening and weekend work will be required. Duties are performed under the direction of the department's head of communications.Employment Standards MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to a bachelor's degree in communication, journalism, public administration, political science, or field related to a department's business, plus five years of progressively responsible experience in communication area of specialization or area of specialization of department represented.
CERTIFICATES AND LICENSES REQUIRED: Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
Direct experience in providing online and social media communications for local, state or federal government agencies. Demonstrated success in website development and use of social media for business. Detailed knowledge of web content management systems and HTML. Experience marketing transportation programs or services. Familiarity with multi-modal transportation, especially transit planning and operations. Knowledge of fundamentals of graphic design software, photo editing tools, and general publication standards. Strong oral and written communication skills, including the ability to write for multimedia.
Work is generally sedentary. However, employee may be required to do some walking, standing, bending, and carrying of items less than 25 pounds in weight. Conducts periodic field observations requiring standing, riding, and exposure to the elements (weather). All duties performed with or without reasonable accommodations.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.