Director of Resident Services (1st shift) - 7am-3pm Mon-Fri

Washington, DC
Jul 17, 2017
Aug 07, 2017
Executive, Director
Full Time
Job Description Director of Resident Concierge ServicesDirector of Resident Services (1st shift) - 7am-3pm Mon-Fri - Full Time At Bozzuto, its all about experience. Whether its the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, weve been creating inspiring, engaging and vibrant communities for three decades. Why do we do it? Because home is where aspirations are pursued and memories unfold. We believe in the power to impact the lives of the people we touch through the delivery of extraordinary experiences. First and Lasting Impressions: The Director of Resident Concierge Services is a key member of the property leadership team taking ownership of the overall day to day resident experience. In addition to personally providing superior customer service, they will take responsibility for hiring, training, developing and mentoring a large team of multi-shift, full-time and part-time Concierge associates. They ensure the team has a deep understanding of Bozzuto standards, company policies and procedures, essential functions related to the maintenance and accessibility of the building and the residents experience and that service execution is consistent 24/7. As a Director of Resident Concierge Services, your primary responsibilities include: Identify, orient, train, schedule, and develop new Resident Concierge for their roles and responsibilities. Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests. Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc Direct service requests to maintenance team and escalate issues as appropriate to management. Build a sense of community by regularly attending Chamber meetings, establishing expert knowledge on community attractions and local amenities. Create and manage monthly community calendar, etc. Manage front desk by log, audit, and deliver packages daily. Manage and monitor the work performance of the Resident Concierge Team. Communicate assignments and priorities to team members. Resolve resident concerns. Weekend hours may be required. What You Bring to Us: 2+ years of experience in the hospitality industry working as a manager in a Concierge, Guest Services, Front Desk, or Retail Services role. Exceptional customer service skills Planning and organizational skills Self-motivated and able to work with limited supervision Ability to set priorities, handle multiple tasks, and meet deadlines Strong communication skills, both oral and written Internet Navigation What We Bring You: Bozzuto offers a wide range of insurance options, programs and benefits that let you and your family be healthy and plan for the future. Including: Comprehensive and affordable health plans Free life insurance Employee wellness incentives Company-matched 401K Teledoc, free 24/7/365 access to a doctor online We want our team members to be happy and healthy, both personally and professionally. Our benefits take into consideration everything from career development to family matters, health and wellness. Bozzuto is committed to doing everything it can to offer you quality benefits and healthcare coverageincluding access to the best doctors and hospitals, at an affordable price. Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V. Company Description State-of-the-art apartment living. Since 1988, Bozzuto Management has been perfecting the fine art of apartment living. We offer a wide range of properties in the most vibrant urban neighborhoods and the most desirable suburban locales—all with our personalized and caring, award-winning management services.