Inspector

Employer
B. F. Saul Company Hospitality Group
Location
Gaithersburg, MD
Posted
Jul 17, 2017
Closes
Aug 07, 2017
Function
Accountant, IT
Hours
Full Time
Job Description Inspector Location Holiday Inn Gaithersburg City Gaithersburg Job Function Housekeeping State MD Type Part Time ID 2017-2756 Schedule .. More information about this job:Overview and Responsibilities: This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Will assist Executive Housekeeper with preparing and running reports; Lost & Found; preparing weekly schedules, etc. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations. Responsibilities: Guest Service : Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction. Safety/Risk Management : Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Associate Management and Development : Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment. Self/Workload Management : Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures. Qualifications: Education: High school diploma or GED preferred. Experience/Knowledge/Skills/Abilities : Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred. Computer experience required. Physical : Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required. EEO AA M/F/Vet/Disabled Options: Apply for this job onlineApply Share Email this job to a friendRefer Share on your newsfeed Go back to the welcome page Application FAQs Software Powered by iCIMS www.icims.com Company Description The Hospitality Group utilizes a mission statement to govern the strategies, tactics and actions that are implemented by management team members at both the corporate and field levels. This statement of values and focus is refined each year in a collaborative process involving personnel from all areas of responsibility. B. F. Saul Company Hospitality Group Mission Statement: The mission of the B. F. Saul Company Hospitality Group Team is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance, development and satisfaction of our team members. Leadership is demonstrated in four vital areas, each of which receives equal priority and emphasis: Aggressive Revenue & Yield Growth Responsible Financial Management Exceptional Guest Satisfaction Team Member Development and Satisfaction Responsible Business and Community Involvement Utilizing a collaborative management style, all team members are empowered and responsible to act, executing strategies to achieve continuous improvement. With our Quality Pledge as the foundation, effective goal planning, financial incentive, performance appraisal and training processes are aligned with this Mission Statement. The organization demonstrates high ethical standards and sincere care for our guests and team members. We consistently create mutually beneficial relationships with guests, team members, business partners and our local communities as the basis for long term success. We will achieve our potential due to the superior effort, direction and dedication of the Hospitality Group Team.