Service Delivery Director, Americas - Aerospace

BSI America
Herndon, VA
Jul 17, 2017
Aug 07, 2017
Executive, Director
Full Time
About the Role The holder of this position has the primary objective of managing the delivery of assessment services within the Americas The Service Delivery Director will exercise commercial acumen taking the lead on managing client relationships and identifying market opportunities for actual and future business developments Working in conjunction with Commercial Operational and Finance leadership teams the Service Delivery Director also has ownership of sector specific revenue and gross profit targets proposing and monitoring forecasts budgets and strategic plans Essential Responsibilities Periodic review of operational resource planning defining quantity mix and optimum locations of assessment services teams Reduction of hire to delivery lead times improve onboarding process Expansion of assessor competence eg deeper expertize knowledge and or multi scheme qualification to improve assessment services value proposition and market differentiation and or to optimize delivery flexibility Interact internally and externally to accelerate market penetration and assure business growth Improvement of service quality reducing errors technical failures and rework Assure that all full time assessors availability are utilized to maximize efficiency by working in collaboration with the Planning Manager Acting as an evangelist of our brand promise of a œmaking excellence a habita and guided by our business values Assure that clients are on the center of our management decisions Requirements Required to conduct frequent domestic and international travels within the USA Canada Mexico Brazil and any other country as needed traveling is expected by land air etc About You Education Qualifications Bachelora s Degree in Engineering Business Administration or equivalent Lead Assessor qualification or relevant sector professional qualification inside specific industry is a plus MBA MS MA or any advanced degree is a plus At least years of relevant progressive professional work experience Proven ability to achieve and deliver results through driving improvements in organizational effectiveness and performance with limited supervision Ability to read understand and or speak Spanish French and or Portuguese a plus About BSI Our ambition is to be recognized and valued globally as a best in class company a client driven efficiently run growing business BSI has come a long way since being founded in Today wea re a global business services organization respected world over for the development of standards assessment of management systems testing and certification of products and services providing software solutions and the delivery of training courses We offer diverse career paths from auditing to sales product development to finance and from IT to marketing With Over employees working with over clients in countries it means that career opportunities are vast BSI challenges mediocrity and complacency to help embed excellence into the way people and products work That means showing businesses how to improve performance reduce risk and achieve sustainable growth Our Vision a œMaking excellence a habita it describes our way forward and our aspiration each day Our Mission a œTo help organizations embed excellencea and states our shared purpose Our Values a œIntegrity a Continual improvement a Inclusivitya guide us in the way we work and help us deliver our Vision and Mission What we offer BSI offers a competitive salary group sponsored health and dental short term and long term disability a company matched k plan company paid life insurance paid holidays and weeks paid time off BSI is an Equal Opportunity Employer and we are committed to diversity