PT-Bellperson/Driver Sat-Sun AM
Job Description PT-Bellperson/Driver Sat-Sun AM Location Hampton Inn Dulles South City Chantilly Job Function Front Office State VA Type Part Time ID 2017-2748 Schedule Morning/AM More information about this job:Overview and Responsibilities: This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group's high standards of quality to ensure guest satisfaction. Responsibilities: Guest Service: Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash. Cost Control: Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips. Safety/Risk Management: Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment. Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Qualifications: Education: High school diploma or GED preferred. Current and valid drivers' license with safe driving record required. Must have appropriate class of driver's license based on hotel vehicle requirements, and must be a minimum of eighteen (18) years of age for insurance purposes. Experience/Knowledge/Skills/Abilities: Prior hotel and/or related guest service experience preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Physical: Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift. Options: Apply for this job onlineApply Share Email this job to a friendRefer Share on your newsfeed Go back to the welcome page Application FAQs Software Powered by iCIMS www.icims.com Company Description The Hospitality Group utilizes a mission statement to govern the strategies, tactics and actions that are implemented by management team members at both the corporate and field levels. This statement of values and focus is refined each year in a collaborative process involving personnel from all areas of responsibility. B. F. Saul Company Hospitality Group Mission Statement: The mission of the B. F. Saul Company Hospitality Group Team is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance, development and satisfaction of our team members. Leadership is demonstrated in four vital areas, each of which receives equal priority and emphasis: Aggressive Revenue & Yield Growth Responsible Financial Management Exceptional Guest Satisfaction Team Member Development and Satisfaction Responsible Business and Community Involvement Utilizing a collaborative management style, all team members are empowered and responsible to act, executing strategies to achieve continuous improvement. With our Quality Pledge as the foundation, effective goal planning, financial incentive, performance appraisal and training processes are aligned with this Mission Statement. The organization demonstrates high ethical standards and sincere care for our guests and team members. We consistently create mutually beneficial relationships with guests, team members, business partners and our local communities as the basis for long term success. We will achieve our potential due to the superior effort, direction and dedication of the Hospitality Group Team.