Customer Service Position

The Standard Group
Lancaster, PA
Jul 17, 2017
Aug 07, 2017
Customer Service
Full Time
Job Description The Standard Group a premier print management and marketing logistics company, seeks professional Customer Service Representative to fill positions in our Print and Technology Center located in Lititz, PA. TSG offers digital and offset printing, mailing, fulfillment, warehousing, distribution and kitting services. We are growing our customer service team. The ideal candidate will demonstrate experience in customer service with multi-color sheet-fed and digital print, finishing, mailing and fulfillment services. We are looking for professional with strong communication and analytical skills, are highly efficient, detailed oriented and able to prioritize to meet deadlines. Experience in print estimating is a plus. Administrative Gathers necessary information and plans jobs for production including requisitioning of outside services. Accurately and completely enters required job information into Print Stream, Job Ticket and merges the quotation against the job for cost tracking. Manage and maintain the job list. Advises Production Managers and/or Supervisors of incoming work, as information becomes available to allow pre-scheduling. Understands processes and provides production with clear instructions. Customer Focus Responds to Customer/Sales and Production's requests and needs in a timely manner to avoid schedule delays. Keep clients/sales informed of changes in production schedules. Act as inside sales support for sales reps and as an "advocate" for customers. Provide "outreach" contacts with customers to foster relationships and assist sales reps with their account plans. Skills and Knowledge Associate's Degree or two to four years of related experience and/or training; or equivalent combination of education and experience. Demonstrated ability to handle multiple projects and details simultaneously. Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with internal and external customers. Strong working knowledge of Windows OS, MS Office. Demonstrated ability to communicate complex ideas or findings verbally, written, and report formats. Ability to manage shifting priorities on multiple projects while maintaining quality work. Demonstrated ability to calculate and compute numbers; analyze and solve problems on a daily basis. Company Description The Standard Group is a premier print management and marketing logistics company located in Reading and Lancaster County, PA. We simplify the art of communication for our customers by understanding their business and delivering the right message to the marketplace. We partner with our customers to streamline and automate processes, facilitate ordering, improve quality, manage inventory and reduce obsolescence. And by leveraging innovative technologies, we execute multi-channel communication strategies to reach audience, drive engagement, increase revenue, reduce cost and raise compliance. Our award-winning works with digital and print communication, personalized messaging, online ordering, 1:1 marketing technologies and marketing automation serve a unique and varied client base ranging from small non-profit organizations to large Fortune 500 companies. We specialize in: Commercial Print & Packaging Medical Printing Marketing Management and Automation Personalized Communication & Variable Data Promotional Products Warehousing & Fulfillment Direct Mail In addition to offering both exceptional print services and newer cross-media technologies, we embrace modern lean manufacturing practices and are committed to environmental sustainability as evidenced by our Forest Stewardship Council (FSC) certification. Our organization is a certified G7 Master Printer by IDEAlliance, an indication of our commitment to color fidelity, brand control and the highest quality delivery