Help Desk Specialist
Job Description Job Summary Resolves technical problems and answers queries by telephone. or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems General Responsibilities Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists Maintains and updates records and tracking databases Alerts management to recurring problems and patterns of problems. Could require shift work Job Qualifications At least 1 year of experience providing Help Desk support interpersonal skills for interacting with team members and clients communication skills organization and time management skills analytical and problem solving skills leadership skills to guide and mentor the work of less experienced personnel Ability to work in a team environment CLEARANCE : Must have an active TS/SCI with CI Polygraph. Desired: TS/SCI with full-scope polygraph Skills Excellent verbal and written communication Company Description New Paradigm Consulting, Incorporated (NPCI) is an IT company specializing in Cybersecurity, Data Transformation, and Business & Management Consulting providing services and solutions to the Intelligence Community (IC) and Commercial Vendors.