Manager of Network/Security Operations Center (NOC/SOC)
Job Description Summary: The NOC/SOC serves as the central coordination point for the monitoring and reporting functions of traditional datacenter and cloud infrastructure operations for select GDIT Federal civilian and healthcare customers. The NOC/SOC provides enterprise-wide operational monitoring and reporting on infrastructure and performance metrics related to network, servers, capacity, outages, security, enterprise application subsystems, etc. The NOC/SOC Manager will lead the current operations of the Warrenton NOC/SOC and will be responsible for further design, enhancement, and management of its capabilities, to include helping to identify and migrate potential new customers into the NOC/SOC. Leading the management, operations, and enhancements of 24x7 NOC/SOC operations. Identifying and helping pursue and onboard new customers for the NOC/SOC. Ensuring adequate coverage for the 24x7 NOC/SOC so that data center and network operations are properly monitored and that service issues are reported and resolved in accordance with customer requirements. Developing and maintaining NOC/SOC policies, processes, and procedures to ensure consistent and effective NOC/SOC operations. Providing management and supervision of NOC/SOC staff (approx. 10-15 staff). Providing coaching and mentoring to NOC/SOC staff to ensure personnel are working as efficiently as possible in a customer focused and team-oriented environment. Evaluating, recommending, and implementing enterprise-wide tools and processes to enhance existing monitoring capabilities. Identifying, evaluating, and migrating new customers into the NOC/SOC. Coordinating with appropriate engineering, security, and management teams to resolve and report on issues identified via NOC/SOC monitoring tools and capabilities. Timely and accurate operational performance reporting to customers. Working with the various technology teams for continual service improvement to ensure the monitoring capabilities and standard operating procedures of the NOC/SOC provide an integrated enterprise approach to monitoring a fast paced, growing technology environment. Leading the NOC/SOC with a focus on proactive monitoring and service restoration. Leading a team that actively and continuously monitors all customers enterprise servers, hosted applications, systems, routers, switches, and circuits , for indications of problems such as resource unavailability, faults, excessive resource utilization, and any other anomalous behavior on a 24x7x365 basis. Leading efforts to continuously monitor, detect, and analyze events impacting customer monitored assets, to increase situational awareness of network operations or network security events that threaten the operations of customer networks. Performs system regression tests and required. Monitoring and reviewing event indications, warnings, and system logs and notifying the applicable service subscriber in accordance with service level agreements and SOPs. Leading the trade study of a "single pane of glass" tool to serve as the enterprise-wide monitoring dashboard tool for the NOC and all current and future customers. Managing the development and delivery of NOC/SOC deliverables to customers. Recommending and implementing NOC/SOC enhancements to ensure focus on continuous improvement. Internally marketing and advertising the capabilities of the NOC/SOC to increase customer base. Participating in special projects as required. Education Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience. PMP is a plus Qualifications 8-10 years of related computer operations experience, including supervisory experience. Experience managing NOC/SOC activities. Experience working in enterprise-wide data center on cloud environments. Experience supervising staff and coordinating shift schedules ensuring 24x7 coverage. Experience implementing monitoring tools and capabilities. Good verbal and written communication skills. Strong problem solving, leadership, team building, and troubleshooting skills. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. Company Description General Dynamics is a global aerospace and defense company. From Gulfstream business jets to submarines to wheeled combat vehicles to communications systems, people around the world depend on our products and services for their safety and security.Headquartered in Falls Church, Virginia, General Dynamics is led by Phebe Novakovic. The company employs thousands of people, with locations in 43 countries. At the heart of our company are our employees. We rely on their intimate knowledge of customer requirements and a unique blend of skill and innovation to develop and produce the best possible products and services.The driver that makes our company agile, and ensures our continued performance, is our culture of continuous improvement. This culture enforces a shared commitment to consistently look toward the future and to embrace change.