Tire Service Advisor
Job Description Do you love cars, like helping others, and have a “can do” attitude? Are you solutions driven, love a challenge, and value having more personal time each day than hours spent at work? If so, Dealer Tire is looking for exceptional people like you to continue our growth and evolution. As a Tire Sales Specialist, you will work as a tire expert inside a premium dealership. If you are an innovative individual who performs with excellence, energy, fairness, and accountability, consider a future with Dealer Tire. We offer a strong base salary and an uncapped monthly bonus, as well as an excellent benefits package. The Role Sell/assist with sale of tires to customers on the service drive with the goal of exceeding assigned sales and productivity goals. Inspecting customers' cars on the service lane. Diagnosing problems, tire related problems, recommending service and quoting prices. Assuring necessary repairs are completed as ordered and priced as quoted. Maintaining effective customer relationships including customers and dealer personnel. Overseeing customer satisfaction and complaints and solving problems that rise. Completing market analysis monthly. Assist in store operations: maintaining inventory, opening/closing the store and reporting responsibilities. Assisting dealership technicians to ensure service levels are maintained. Minimum Requirements 2+ years of automotive and/or retail customer service experience Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy Qualifications Other Duties as Assigned Position Requirements Two or three years of tire service experience, preferably in or from a retail tire and service environment. Excellent verbal communication skills with strong customer service orientation. May be required to operate a motor vehicle. Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy. Proficient computer skills to include experience with MS Office and online order management applications. Competencies Required Results Orientation Agility Initiative Influence Customer Focus Applies Knowledge Works Efficiently Persuades Speaks Effectively Learns Quickly Physical Job Requirements On your feet 7 to 8 hours per day Bending down 300 to 400x per day to place/measure tires (this involves squatting and/or bending at the waist) This is based on an average of four tires being measured on 80-100 vehicles per day Walking briskly to keep up with service drive traffic Lifting up to 45 lbs Company Description Dealer Tire is an international tire, maintenance, and light-repair product distributor that partners with automobile original-equipment manufacturers, some of which include: Mercedes-Benz, BMW, Lexus, and Chrysler. We distribute many different tire brands including: BF Goodrich, Michelin, Pirelli, Continental, Goodyear, and as well as many others. Based in Cleveland, OH, Dealer Tire employees over 1,000 associates throughout the US. We pride ourselves on delivering exceptional customer service through our dedicated team of passionate and innovative employees.