Support Specialist (Swing Shift 3pm to 12am)

Employer
Creative Radicals LLC
Location
Mclean, VA
Posted
Jul 17, 2017
Closes
Jul 20, 2017
Function
Accountant, IT
Hours
Full Time
Job Description Creative Radicals is seeking a full-time Support Specialist to join our team in our McLean, VA office. This position will interact directly with customers and our engineering and operations team members. The ideal candidate will demonstrate strong problem solving abilities, excellent customer service skills, and a passion for continuous improvement of our product installations and customer relations. This individual will take the lead in providing after hours support to customers and work effectively alone or with the team. We are a small company, growing quickly, and are looking for people who enjoy working as a member of a fast-paced, agile team. Responsibilities Answer incoming support calls and follow escalation policies and procedures Follow established security and access protocols after regular business hours, escalating problems to appropriate security personnel Provide support to training and implementation efforts Log support tickets in company's issue tracking system Assist trainers and operations personnel during on-site training and event response classes Troubleshoot and solve minor network and hardware issues Configure equipment and assist in training with event preparation and support Escort guests in building, during off hours Additional duties as required Skills & Knowledge Experience providing customer service and troubleshooting support Past experience configuring mobile devices, desktop and web based software applications a plus Strong computer skills and technical abilities a must Strong communication skills and helpful demeanor Ability to work collaboratively and effectively with diverse colleagues, and clients Ability to clearly document customer interactions and resolutions in support tickets Excellent attention to detail Hands-on experience with audio visual systems a plus Experience and Education Minimum of 2 years of relevant work experience in a support role Bachelor's degree highly desirable Must have a minimum Secret level security clearance and the ability to maintain during the course of employment Additional Requirements Will require presence in the office during swing shift hours, 3pm - 12am, Monday through Friday Must be a US citizen. Background check required prior to start of employment. About Us Creative Radicals LLC is a software company that develops specialized solutions for emergency management, first responder support, security, executive protection, and threat management. Our work is technically challenging and in support of important missions around the world. We are looking for talented, dedicated people to join our team and help us continue to deliver top-quality technical solutions for our customers. To learn more about our company, please visit We value our team members and offer the following benefits to our full-time employees: Competitive Salary Premium Health Plan Dental and Vision Life/AD&D Benefits Casual work environment Company Description Creative Radicals is a software company that develops specialized solutions for emergency management, first responder support, security, executive protection, and threat management. Our work is technically challenging and in support of important missions around the world. We are looking for talented, dedicated people to join our team and help us continue to deliver top-quality technical solutions for our customers. To learn more about our company, please visit