Network Engineer

BizTech Fusion
Washington, DC
Jul 17, 2017
Jul 20, 2017
Full Time
Job Description OUC is looking for a Network Engineer with extensive experience managing a Public Safety Access Point (PSAP) telephony infrastructure. The Network Engineer will be responsible for managing the District of Columbia's Office of Unified Communications telecommunications and network programs. The resource will provide support to a variety of selective routers, Avaya Servers, Avaya CMS and Intelligent Workstations. Responsibilities also include deploying redundant multi-layered network using Cisco switches and Avaya Automated Call Dialing (ACD). The ideal candidate will also manage technical review meetings to ensure successful integration of multiple call centers. Field experience with deployment of large-scale switching, routing and desktop environments in support of enterprise networks and data centers is a plus. Candidates should also be able to troubleshoot LAN / WAN, routing protocols, and infrastructure cabling. In this role, the Network engineer shall accurately report all network infrastructure, server, and security and web problems, and strive to resolve reported issues and provide user feedback. Periodic updates (email, telephone call, etc.) should be provided to users for issues that require resolution over an extended period. The Network Engineer is also responsible for handling Priority 1 and 2 issues that must be escalated in a short timeframe on the day of the event. Priority 3 and 4 is received in the queue or during the next business day (or as agreed upon Service Level Agreement dictates). This position also requires that the Network Engineer perform capacity management of the network to include the installation, configuration, testing, maintenance and de-installation of network infrastructure hardware and software as necessary to support increased or decreased network requirements. The resource shall be responsible for deploying server hardware and appliances into production. This includes, but is not limited to receipt, initial inventory, set up, testing, and deployment of resources. In performing these services, the individual shall adhere to policies and procedures as established by/with OUC. Since this position requires a wide range of technical skills relating to WAN, Email, Server and Internet/web systems, this is not a junior-level position. Anything less than a fully qualified engineer will result in a delay to respond to incidents and a reduced capability to perform many of the troubleshooting and maintenance tasks that will be required. Day to Day Tasks: - Provide IT Infrastructure support - NG911 CPE System Upgrade and Ongoing Maintenance Support - NICE System Upgrade and Ongoing Maintenance Support - OUC LAN / WAN Network Monitoring and Maintenance - OUC Application System Security Monitoring and Maintenance - OUC Servers Monitoring and Maintenance - Document all system / network changes in diagrams - Maintain all current system / network diagrams - Provide IT support on miscellaneous operational initiatives CONTRACT JOB DESCRIPTION Responsibilities: 1. Provides high-level architectural expertise to managers and technical staff. 2. Develops architectural products and deliverables for the enterprise and operational business lines. 3. Develops strategy of system and the design infrastructure necessary to support that strategy. 4. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL), Oracle, Sybase). 5. Advises of feasibility of potential future projects to management. Minimum Education/Certification Requirements : Bachelor's degree in Information Technology or related field or equivalent experience