Front Desk Supervisor
Job Description Front Desk Supervisor Location Hampton Inn Cascades City Sterling Job Function Guest Services State VA Type Full Time ID 2017-2749 Schedule Variable More information about this job:Overview and Responsibilities: This position is responsible for supervising the front office operations, anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: Guest Service : Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. Financial Results and Cost Control : Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Self/Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. Safety/Risk Management : Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures. Qualifications: Education : High school diploma or GED required, college degree or equivalent experience preferred. Experience/Knowledge/Skills/Abilities :2+ years of customer service and . Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills. Physical : Ability to lift, push or pull up to 50 pounds on an occasional basis. EEO AA M/F/Vet/Disabled Options: Apply for this job onlineApply Share Email this job to a friendRefer Share on your newsfeed Go back to the welcome page Application FAQs Software Powered by iCIMS www.icims.com Company Description The Hospitality Group utilizes a mission statement to govern the strategies, tactics and actions that are implemented by management team members at both the corporate and field levels. This statement of values and focus is refined each year in a collaborative process involving personnel from all areas of responsibility. B. F. Saul Company Hospitality Group Mission Statement: The mission of the B. F. Saul Company Hospitality Group Team is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance, development and satisfaction of our team members. Leadership is demonstrated in four vital areas, each of which receives equal priority and emphasis: Aggressive Revenue & Yield Growth Responsible Financial Management Exceptional Guest Satisfaction Team Member Development and Satisfaction Responsible Business and Community Involvement Utilizing a collaborative management style, all team members are empowered and responsible to act, executing strategies to achieve continuous improvement. With our Quality Pledge as the foundation, effective goal planning, financial incentive, performance appraisal and training processes are aligned with this Mission Statement. The organization demonstrates high ethical standards and sincere care for our guests and team members. We consistently create mutually beneficial relationships with guests, team members, business partners and our local communities as the basis for long term success. We will achieve our potential due to the superior effort, direction and dedication of the Hospitality Group Team.