Director, Product Marketing
Job Description FranConnect - Director, Product Marketing As the Director of Product Marketing, you will be responsible for leading the team which defines and executes the Company's go-to-market efforts. As the leading SaaS platform provider for franchise system management, you will be expected to lead the strategy behind our product and solution messaging, including alignment to key vertical market initiatives in hospitality, quick serve restaurants, home services and more. It is vitally important that the Product Marketing organization deliver effective sales enablement materials for our Sales team, which complement our Marketing team's account based marketing tactics. This individual must stay abreast of trends in our targeted markets and collaborate with Product Management for necessary adjustments to our product strategy and roadmap execution. The candidate will bring to FranConnect a strong history of Product Marketing leadership experience in enterprise B-to-B software offerings, specifically in the Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Business Process Automation (BPA) or similar segments. This leader must possess a strong background in matrix management and will interact daily with the Executive Management team as well as key managers and contributors alike. Key to success for this position is a leader who can properly balance big picture vision, with a keen eye on customer need. Our Director of Product Marketing is expected to be a motivator, a mentor as well as someone who can inspire others to exceed and grow professionally. Status quo has no place in FranConnect and we expect this leader to be one of our key change agents in our business, helping to continue our exceptional growth. As part of the FranConnect team, your responsibilities include: · Commercial readiness and success: Oversee and lead all external launch readiness efforts for product and solution introduction. This includes coordinating messaging for demand generation and education programs with marketing and sales teams. Collaborate with Product Management to ensure a cohesive internal launch readiness program is also accomplished. · Market research and analysis: Lead all primary and secondary market research for our key market segments. Identify trends and opportunities within the Company's targeted segments and drive recommendation and market requirements back into the organization. You'll be looked upon to develop new ideas based on market analysis and empirical information. · Assess competitive landscape: Oversee the monitoring and active reporting of the competitive landscape including SWOT analysis of key competition. Who you are: At least 5-8 years of previous product marketing experience in Enterprise B-to-B software market, ideally with at least two years in a Director role Previous product marketing experience with B-to-B SaaS offerings in CRM, ERP or similar segments Demonstrated experience in establishing product positioning and unique selling propositions Sales tools: An understanding of what sales tools are needed to support a product and how to get them done Strong vertical marketing background Strong communication skills - both written and verbal Strong finance skills including determining product price, ASP analysis, and more Strong technology knowledge: We need a leader that can understand technology and adapt it to market need Successfully has worked with internal groups such as sales, finance, marketing, etc. to support success product and solution initiatives Previous experience both building and managing a product marketing team University degree (MBA preferred) with studies in Business, Marketing or equivalent work experience. Fluent in English Company Description About FranConnect FranConnect provides proven franchise management software to more than 600 brands and 110,000 franchisees including multi-unit operators and area developers. Our customersÃ¢€ (TM) business priorities are unit growth, franchisee engagement, and unit performance. As the leading software company built for and by franchisors, we help customers improve their business outcomes by providing greater visibility and control throughout the franchise lifecycle. Our customers rely on FranConnect to grow the number of units and make them more successful. Only FranConnect comes with Franchising Built-InTM Ã¢€" exclusive functionality and best practices for the entire franchise lifecycle Ã¢€" so franchisors can more effectively manage, track and run their business. FranConnectÃ¢€ (TM) s core product is our SaaS offering, FranConnect Sky. FranConnect Sky benefits include: Ã¢€¢ Performance Visibility: FranConnect Sky includes a breadth of functionality that provides complete visibility across the franchising lifecycle. Franchisors can manage unit performance against objectives and create dashboards to view franchisee communication history in one place such as franchisee quality performance, royalty calculations and unit renewals. Ã¢€¢ New Franchise Development: FranConnect Sky includes complete franchise-specific CRM functionality. Franchisors can improve lead-to-close conversion rates as they generate more leads, reduce cost per lead and ensure compliance with FDD Electronic Disclosure. Ã¢€¢ Opening New Units: FranConnect Sky includes functionality to reduce days to first dollar when opening and onboarding new franchisees and units. Area reps, new owners and headquarters personnel can proactively manage projects, quickly resolve issues and keep the process moving forward, while sharing best practices and critical knowledge. Ã¢€¢ Engaging Franchisees: FranConnect SkyÃ¢€ (TM) s central communications hub improves unit communications and collaboration, reduces support costs, and shortens issue resolution time, resulting in improved franchisee relations. Ã¢€¢ Local Marketing: Franchisees can increase unit revenue by locally promoting their business more effectively and generating more traffic and repeat business - all within brand standards. FranConnect is a portfolio company of Serent Capital, a San Francisco-based growth investment firm that partners with software and services business to drive topline performance. With over 15 portfolio companies, Serent Capital has demonstrated a meaningful track record of success with >30% annual growth across the portfolio. Serent is committed to recruiting and investing behind great talent in its companies as the key driver of success.
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