Customer Service Associates

Lanham, MD
Jul 17, 2017
Aug 07, 2017
Customer Service
Full Time
Job Description We are hiring Customer Service Associates (CSA) that will be supporting benefit programs. We would LOVE to speak with you about these opportunities! *Military veterans encouraged to apply. Essential Job Duties - The CSR functions as a primary resource in handling customer contacts. Answers phones and researches inquiries. Researches and documents/updates databases. Provides information to internal and external customers. Regenerates copies of pertinent correspondence. Operates personal computers, printers, fax machines, telephones, copy machines and other commonly used office accessories/equipment. Performs other related duties as assigned REQUIREMENTS/QUALIFICATIONS High School Diploma or GED Customer service experience, insurance or medical experience preferred. Excellent interpersonal, communication and organization and multi-tasking skills. Ability to read, comprehend and explain in a clear, concise, and professional manner. Strong PC skills including MS Word and Excel. Able to write clear and concise notes. Required to maintain established work pace, meet deadlines; may have last minute urgent requests. Drivers licence & reliable transportation! Company Description Our customers are central to our mission. With our extensive and diverse knowledge base of both local and national businesses, it allows us to provide not only a proper fit but an understanding of what our clients need. We do not just staff positions and departments; we look to form long lasting relationships so we can continue to evolve as our clients and the every changing marketplace does. We are committed to Listening to our clients needs and in doing so, Serving companies with premier employees and human resource services. Success for our customers is reached by empowering them to focus on what they do best.

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