Room Service Server

B. F. Saul Company Hospitality Group
Mclean, VA
Jul 17, 2017
Aug 07, 2017
Accountant, IT
Full Time
Job Description Room Service Server Location Crowne Plaza Tysons Corner City McLean Job Function Food & Beverage State VA Type Part Time ID 2017-2744 Schedule .. More information about this job:Overview and Responsibilities: This position is responsible for preparing and serving food and beverages by delivering to guest's rooms in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in their rooms. Follows B. F. Saul Company Hospitality Groupand brand standards of quality to ensure guest satisfaction. Responsibilities: Guest Service : Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. Serving Duties : Listens attentively, takes orders accurately, and uses proper serving techniques relating to room service. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures. Side Work : Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, room service trays and coolers; vacuuming, trash removal, and stocking of supplies. Helps control expenses : Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Works Safely : Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Self/Workload Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings. Works collaboratively with all others : Assists in the restaurant, takes rooms service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities. Qualifications: REQUIRED SKILLS AND EXPERIENCE Education : High school diploma/GED or equivalent experience required. Experience/Knowledge/Skills/Abilities : TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous guest service experience. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must be able to be able to constantly be walking while prepping, and delivering food and beverage to guest rooms. Must have the ability to speak, understand, and write English in order to meet guest's needs. Physical : Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift. PREFERRED SKILLS AND EXPERIENCE Experience/Knowledge/Skills/Abilities : Prefer one or more years of previous serving experience in a fast-paced restaurant environment. EEO AA M/F/Vet/Disabled Options: Apply for this job onlineApply Share Email this job to a friendRefer Share on your newsfeed Go back to the welcome page Application FAQs Software Powered by iCIMS Company Description The Hospitality Group utilizes a mission statement to govern the strategies, tactics and actions that are implemented by management team members at both the corporate and field levels. This statement of values and focus is refined each year in a collaborative process involving personnel from all areas of responsibility. B. F. Saul Company Hospitality Group Mission Statement: The mission of the B. F. Saul Company Hospitality Group Team is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance, development and satisfaction of our team members. Leadership is demonstrated in four vital areas, each of which receives equal priority and emphasis: Aggressive Revenue & Yield Growth Responsible Financial Management Exceptional Guest Satisfaction Team Member Development and Satisfaction Responsible Business and Community Involvement Utilizing a collaborative management style, all team members are empowered and responsible to act, executing strategies to achieve continuous improvement. With our Quality Pledge as the foundation, effective goal planning, financial incentive, performance appraisal and training processes are aligned with this Mission Statement. The organization demonstrates high ethical standards and sincere care for our guests and team members. We consistently create mutually beneficial relationships with guests, team members, business partners and our local communities as the basis for long term success. We will achieve our potential due to the superior effort, direction and dedication of the Hospitality Group Team.