Senior Museum Desktop Support Technician
Job Description Senior Museum Desktop Support Technician Who we are InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives. We are seeking an energetic, highly-motivated, qualified Senior Museum Desktop technician to support a dynamic customer environment in downtown Washington, DC. Characteristics we seek: · High energy and motivation to be fully engaged · Tremendous attention to detail · Ability to weigh a number of options and provide the most efficient solution · OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive · Strong ability to build relationships with clients, co-workers and management What experience you need: Five years plus (5+) of real world user systems support, preferably in an enterprise environment, including recent and relevant experience in the following: · Windows 7/8.x, 10 systems · Apple Mac OS systems · Unix/Linux environments · iOS/Android devices Specific experience in designing, deploying and supporting solutions is desired in these areas: · Writing Windows batch files/shell scripts (bash, PowerShell) · Deploying systems using Microsoft MDT · Supporting users via SCCM/RDP/Dameware · Building servers in AWS environments · Experience supporting Apache You should have these additional IT skills: · Superior hardware and software troubleshooting skills · Strong network connectivity skills, including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc. · Experience configuring, deploying and supporting mobile devices and working with synchronization tools · Office 2013/2016, especially Outlook, Word and Excel · Browsers to include IE, Safari, Firefox and Chrome · Experience using HEAT Service Desk Management System (or a similar system) Museum requirements also dictate requiring experience with the following: · Video conferencing solutions, public address systems, public PC kiosks, and media players/video projectors/large-format televisions · Audio-visual conference room equipment · Public kiosk configuration, troubleshooting and repair · Digital cameras, scanners, and audio recording equipment · Advanced Active Directory network object and file system administration, including managing group policies Desirable training/certifications: · BS Degree · A+/Net+ · MCTS in Windows or MCSE · Linux+ or RedHat RHCSA certifications What you will do You will provide senior-level remote- and on-site desktop, laptop and mobile (eg, iPhone/iPad) support for users in a dynamic government environment. This will include troubleshooting incidents and problems as well as handling requests for services, eg, installations, configurations, moves, migrations, upgrades. As a senior resource, you will be expected to take on the most difficult/complex assignments. These requests may come in person, via email, or via phone. Work will also include the following: · Event support, including: IT/AV support for internal and external meetings, including setup, installation, and/or configuration of Video Conference Equipment, projectors, speakers, podiums/microphones, and cameras; PowerPoint/Prezi presentations with presenter's remote and cordless keyboards and cordless mice; temporary Wi-Fi WAPs; setup of interactive/augmented reality simulators and public kiosk systems; setup and support of large screen TV's and/or projection on to large walls or screens; laptop setup for lectures · Coordinating with various vendors for system or event installations · Configuring, maintaining, supporting and remediating: oA computerized public address system o Network devices/printers and other equipment o Public kiosk hardware (touch screens and PC hardware) o Digital Video Recorders/Players and associated large screen monitors · Advanced troubleshooting of system environments and their interactions with the computing and networking infrastructure at the museum · Analysis and configuration of system or application software products · Conducting demonstrations and training (both formal and through mentoring), new user orientation, and providing documentation for newly installed hardware/software · Network administration, including creation of network accounts using established procedures; establishing and maintaining network file shares and access control; maintaining group policies · Executing project work such as: Facility moves Kiosk workstation configuration and hardening Integration of various network-connected components, eg, high-end data acquisition devices, media servers, digital signage, etc. Supporting digitization efforts · Providing advanced technical documentation such as SOPs and work completed reports · Completing other duties as assigned Clearance Requirements Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred. Other Weekend and after-hours work may be required by special arrangement. Where you will do it You will work primarily in one location in Washington, DC Main location is Metro accessible. Please forward cover letter, resume and salary history/requirements to firstname.lastname@example.org. InfoStructures is an Equal Opportunity Employer.