Customer Service Representative

State Farm Insurance
Washington, DC
Jul 17, 2017
Aug 07, 2017
Customer Service
Full Time
Job Description Description: Customer service representatives will be responding to incoming phone calls regarding various service issues on client accounts. Calls will need to be responded to with a high degree of accuracy and speed, while consistently meeting key department performance metrics. Inquiries may include questions about checks, debit cards, retirement and basic finance. Successful applicants will have a positive attitude and professional demeanor. Customer Service or Call Center experience a plus. Job Requirements Required Skills: Ability to work in a multi-tasaking high volume inbound customer service / call center environment The ability to simultaneously navigate through multiple computer systems. Document calls appropriately- Next time they call we don't have to reinvent the wheel Provide a friendly and positive experience. Company Description State Farm is a mutual company with policyholder members not driven by the demands of investors. Currently ranked No. 35 on the Fortune 500 list of largest companies, State Farm insures more cars and homes than any other insurer and is a leading insurer of watercraft in the United States.

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