IT Support Technician
Job Description At Chaney Enterprises, we pride ourselves on providing top level service and support to both our internal and external customers. We are looking for an IT Support Technician to join our team and to provide customer-focused technical support to our end users. The IT Support Technician works cooperatively as a part of the team to provide excellent customer service. Key Responsibilities: Reviews incoming helpdesk tickets in a timely manner and provides timely response and updates Evaluates and prioritizes service requests and incidents and assigns them appropriately Identifies, researches and resolves end user problems related to the user's computing environment Repairs and upgrades computer hardware as required Escalates problems to others in IT as necessary Supports peripheral equipment such as printers, mice, keyboards, etc. Workstation set-up, configuration and installation of hardware and software Performs basic Active Directory duties, including password resets, new accounts Supports mobile phones and tablets Other duties as assigned Essential Qualifications: Bachelors degree in computer science or information technology related field; however, any combination of training, education and experience which provides similar knowledge, abilities and skills may be considered Minimum of 1 year of experience in IT support Requires good knowledge of computer applications, systems and peripheral equipment Experience with Microsoft Office 365 Excellent communication and strong customer service skills Must present and maintain a professional and friendly attitude Self-starter Close attention to detail and the ability to work independently as well as part of a team Must be able to handle multiple tasks and adjust priorities within deadlines Valid driver's license and proof of auto insurance as occasional travel to other locations is required Physical Requirements: There is frequent need for the employee to stand, sit, walk, complete repetitive small motor activities using hands, fingers and reach with hands and arms The employee is occasionally required to lift and carry up to 50 lbs; to stoop, kneel, crouch and climb stairs This position requires a high energy level and ability handle stressful situations Great People, Great Benefits, Great Place to work! Interested candidates submit resume or even better apply on-line at our website www.chaneyenterprises.com! Company Description We are passionate about providing ready-mix concrete, sand, gravel, stone, blended soils, and related construction supplies throughout the Maryland, Northern Virginia and Delmarva Peninsula. Our focus is to improve your business by going the extra mile delivering the finest products to you the first time, on-time, every time.