IT Help Desk Technician

Cambridge, MD
Jul 17, 2017
Aug 07, 2017
Specialty Trades
Full Time
Job Description We are seeking an IT Help Desk Technician to join our team! You will resolve computer/software-related issues for the GKD employees. Responsibilities: Provide first line technical assistance with computer hardware and software; diagnosing and resolving technical hardware and software issues. Determine urgency of request, document request and solutions, communicate progress to requester. Work with IT Manager to maintain, upgrade and install hardware and software as needed. Assist in the operation and continuous improvement of Global Shop Software ERP system Qualifications: Previous experience in IT, customer service Should have a mix of technical and customer service skills, with 2 years + experience. Strong troubleshooting and critical thinking skills, positive and professional demeanor. Should have knowledge of Windows XP, 7, 10, Windows Server, Mac OS, Google Web Apps, MS Office, Database, IT Protocols, Spiceworks. Must be familiar with PC hardware, Printers, scanners, peripherals, Mobile devices, Client PC connectivity, file server knowledge, directory permissions and Anti-Virus procedures. Company Description GKD-USA, Inc. is the North America headquarters of GKD-Gebr. Kufferath AG of Duren, Germany. GKD manufactures high end, high quality woven metal products and services for filtration, process conveying and architectural applications. We offer an excellent work environment, exceptional benefits and competitive wages. GKD is an equal opportunity employer and does not discriminate because of race, color, religion, sex, national origin or any class protected under State or Federal Law.