Customer Service Agent

Employer
Menzies Aviation
Location
Baltimore, MD
Posted
Jul 17, 2017
Closes
Aug 07, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Job Description We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead? Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how members of our leadership team started their careers with Menzies Aviationhttps://youtu.be/O -EYcIUrOks View our Customer Services Agent video here:https://youtu.be/BZpbmlbdAtk As a member of our customer services team you will be assisting passengers and their property to arrive safely at their destinations. Since you will be in a public facing role and because we want to ensure that you always look your very best when interacting with our customers, you will be issued with a company uniform. You will be expected to always wear your uniform and to keep it neat and clean. You will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats. You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record. You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures. We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting. Company Description With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us. We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. View our video to see how members of our leadership team started their careers with Menzies Aviation: https://vimeo.com/218755795