Systems Support Technician
Job Description At Chaney Enterprises, we pride ourselves on providing top level service and support to both our internal and external customers. We are looking for a Systems Support Technician to join our team and to provide customer-focused technical support to our end users. The Systems Support Technician works cooperatively as a part of the team to provide excellent customer service. Key Responsibilities: Troubleshoots, diagnoses and resolves technical and network problems Identifies, researches and resolves end user problems related to the user's computing environment Repairs and upgrades computer hardware as required Ensures continuity of the computer systems for all system users Researches software products and their applicability to the computing environment Identifies, isolates and defines network issues and recommends solutions Provides on-call technical support as needed Trains users on network systems Escalates problems to others in IT as necessary Supports peripheral equipment such as printers, mice, keyboards, etc Workstation set-up, configuration and installation of hardware and software Performs basic Active Directory duties, including password resets, new accounts Supports mobile phones and tablets Other duties as assigned Essential Qualifications: Bachelors degree in computer science or information technology related field; however, any combination of training, education and experience which provides similar knowledge, abilities and skills may be considered Minimum of 3 years of experience in IT support Experience with XenApp, SQL Server, Microsoft Office 365, Windows 2008, 2008R2, XP and 7, Internet Information Server, Active Directory, Exchange 2010, VMware, vSphere, MobilIron Excellent communication and strong customer service skills Must present and maintain a professional and friendly attitude Self-starter Close attention to detail and the ability to work independently as well as part of a team Must be able to handle multiple tasks and adjust priorities within deadlines Valid driver's license and proof of auto insurance as a significant amount of travel to other locations is required Must be able to work early, late, extended hours and weekends when necessary Physical Requirements: There is frequent need for the employee to stand, sit, walk, complete repetitive small motor activities using hands, fingers and reach with hands and arms The employee is occasionally required to lift and carry up to 50 lbs; to stoop, kneel, crouch and climb stairs This position requires a high energy level and ability handle stressful situations Great People, Great Benefits, Great Place to Work! Submit resume or even better apply on-line at www.chaneyenterprises.com. Company Description We are passionate about providing ready-mix concrete, sand, gravel, stone, blended soils, and related construction supplies throughout the Maryland, Northern Virginia and Delmarva Peninsula. Our focus is to improve your business by going the extra mile delivering the finest products to you the first time, on-time, every time.