Help Desk Specialist - Maryland
Job Description: RESPONSIBILTIES: Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion REQUIREMENTS: Minimum of two years experience providing support in a Windows environment. Knowledge of a ticketing system such as Remedy. Experience with MS Office (Outlook, Word, Excel) Highly prefer experience with Active Directory, Network and Internet Applications. EDUCATION & EXPERIENCE: Typically requires bachelors degree or equivalent, and two to four years of related experience. Additional training will be required to support legacy systems. May require a security clearance and specialized technical certifications. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required. CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.