Senior Service Desk Engineer
- Full Time
We're looking for team players to join our winning Global Service Desk. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Service Desk Engineers play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more. In this position, you will: Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests. Solve issues with first call resolution for computer hardware and software problems through troubleshooting techniques. Serve as an escalation point for support requests (including application specific) that cannot be resolved by junior-level Service Desk Engineers. Perform advanced configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac's, workstation and network connectivity issues, and Exchange Server. Manage VMWare servers via vSphere and/or vCenter. Provide technical support for Microsoft Office Applications and Microsoft Office 2007-2013. The ideal candidate will have: 5+ years of related experience. The aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Small Business Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office. The ability to communicate clearly. You can explain just about anything to anyone and you're comfortable communicating over the phone and in writing. Strong customer service skills and a passion for creating an un-matched customer service experience. The ability to deliver excellence independently and collaboratively. Strong leadership and mentoring skills so coaching can be provided to junior-level team members A Rockstar candidate will have: A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience. The availability to work flexible hours is strongly preferred. Preferred Certifications: CompTIA: A+, Network + Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2012, MCSA-SQL Server 2012, MCSE-Service Infrastructure Dataprise is an Equal Opportunity Employer.