Service Technician

Window Nation
Glen Burnie, MD
Jul 17, 2017
Aug 07, 2017
Accountant, IT
Specialty Trades
Full Time
Join a company consistently ranked one of the best and fastest growing in the industry and play a key role within our Customer Fulfillment Team supporting our on-going success! Due to rapid growth, Window Nation is looking for a Service Technician in Glen Burnie, MD. In this Full-Time position this is your chance to join a highly profitable company where you will join a growing team that plays a pivotal role in the company's success. Play a key role within the Customer Fulfillment Department by using your experience within the replacement window industry to service previously installed windows, assess installation processes to ensure that all installations are performed properly and provide feedback to crews, vendors and internal staff of findings from the field. You will be responsible for identifying issues, solving problems and performing onsite services. In this highly important role, you will have the support and knowledge of the Customer Fulfillment team that has decades of experience. Together, you will work as a team ensuring that services are addressed, issues assessed and game planned, and installation crews are further trained on the expected level of service guaranteed by Window Nation to its customers. Requirements Minimum of 5 years of window installation/service experience 3+ years of experience within a customer service/retail environment Excellent customer service skills and natural desire to make a customer happy Experience working to deescalate conflict with a customer service setting A driving record that is acceptable to the Window Nation parameters and insurance requirements Experience with Salesforce is a plus Benefits A company car will be provided for work use Competitive compensation and a great benefits package that includes medical, dental, life insurance, and a 401k option. Ongoing training is provided Exceptional reputation in the industry - Over 10,000 positive online reviews and 96 percent of their customers say they would recommend Window Nation. They are also known for giving back in the community. Award winning - In 2015, Window and Door named them "Dealer of the Year." They were also named one of the "Top Dealers in USA" by DWM Magazine, one of the top window retailers in the US by Remodeling Magazine and Qualified Remodeler, and are a six-time Angie's Super Service Award Winner. Most recently the company was awarded the "Corporate Culture Award" by Smart CEO for fostering a creative, collaborative workplace culture to enhance performance and sustain a competitive advantage.