Manager Database

Arlington, VA
Jul 17, 2017
Aug 07, 2017
Full Time
The Manager Database is responsible for supporting Rarea s data management systems primarily Salesforce CRM as a donor database management tool This person will provide technical and administrative support vendor management and training as it relates to Rarea s Salesforce instance Reporting to the Chief Financial Officer the Manager Database will join a growing team of IT professionals focused on providing high quality customer support and information analysis to help departments achieve the ambitious programmatic and fundraising goals of Rare Essential Functions The successful candidate will be someone who continually seeks opportunities to increase internal client satisfaction and deepen client relationships S he exercises independent judgment and responds to customer requests in a timely engaging and professional manner Overall duties include but are not limited to Convene and lead key programmatic and partner facing IT resources including the internal CRM working group to identify needs across the organization ensure alignment on priorities and provide updates on key change requests Ensure data integrity through data validation rules workflow and regular de duping and clean up procedures Manage reports dashboards and processes to continuously monitor data quality and integrity Manage ongoing support requests and administrative needs of Rare employee users including day to day trouble shooting with users to resolve problems and maintain security sharing settings and profiles Ongoing analysis and development of Salesforce as an enterprise program and donor management tool Develop training plans materials and system documentation for existing and new users Experience Education This position requires someone with a focus on process improvement exceptional interpersonal skills a positive attitude collaborative approach to problem solving and excellent customer service A minimum of years of relational database and data management experience within a Salesforce work environment Capability of managing multiple projects simultaneously which includes excellent planning time management communication decision making organization and interpersonal skills Demonstrated success in system analysis troubleshooting and problem solving The ability to communicate complex technical information to a variety of non technical audiences Demonstrated ability to interact with a cross cultural staff at all levels in a fast paced environment A background working in an international organization highly preferred Strong experience in declarative customization and configuration of Salesforce Experience with Dataloader DemandTools Conga Salesforce Lightning for Outlook Declarative Roll Up Summaries App and NPSP Experience with APEX Visualforce preferred A Bachelora s degree in Computer Science or related degree preferred Salesforce Administrator Certification desirable Exceptional English verbal and written communication skills a must and the ability to communicate in a second language is a plus

Similar jobs