Executive Director, Demand Management

Washington D.C.
Jul 14, 2017
Jul 31, 2017
Executive, Director
Full Time

To fulfill President Lincoln's promise -"To care for him who shall have borne the battle, and for his widow, and his orphan"- by serving and honoring the men and women who are America's Veterans.

The Executive Director, Demand Management is a full time position that reports to the Deputy Assistant Secretary, Enterprise Program Management Office (EPMO), Office of Information and Technology.  This position is located in Washington DC.

The Executive Director for Demand Management is tasked with improving the overall effectiveness and efficiencies of program operations across the EPMO.  The Executive Director is responsible for policy, planning, tools, governance, metrics and dashboard development and management.

The role of the EPMO/Demand Management organization is to ensure that OI&T resources are aligned with the priorities of business requirements and VA standards. Applying a structured framework of strategies, architecture, policies, procedures, and governance, Demand Management engages with stakeholders in the development, analysis and prioritization of needs, as well as the development of business cases, plans, and cost estimates in preparation for project initiation. Demand Management provides and supports strategy development and planning; communications planning and implementation; enterprise engineering and architecture; tools management, including development of policies, procedures, guidance, processes and governance; and enterprise-wide performance management, reporting, and control.

VA structures its SES positions into pay bands. This is a pay band 3 position and the salary range is $124,406 to $172,100.

  • Occasional Travel
  • Occasional

  • Yes
  • The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. For more information go to hhtp://vaww.fscdirect.fsc.va.gov/pcs.asp.

  • US citizenship is required
  • One year probationary period required for initial SES appointment
  • Males born after 12-31-59 must be registered for Selective Service.
  • Successful completion of background investigation & drug screening
  • Public Financial Disclosure Report (SF-278) is required.
  • May be subject to reassignment geographically or organizationally.
  • To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications.  These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, or program manager.  An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.

    MANDATORY EXECUTIVE CORE QUALIFICTIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Information on ECQs is available at: http://www.opm.gov/ses/recruitment/qualify.aspYou are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. We recommended you draft your ECQs in a Word document and then upload into the system.

    1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    4. Business Acumen: The ability to manage human, financial and information resources strategically.

    5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    TECHNICAL QUALIFICATION (TQ)s: All applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. We recommended you draft your TQ(s) in a word document and then upload into the system.

    TQ1: Demonstrated experience defining, integrating, implementing, and maintaining multiple concurrent information technology (IT) products in a large, complex geographically dispersed environment, placing integration work products under appropriate levels of control.

    TQ2: Demonstrated substantial experience formulating policies, goals, objectives and operational strategies, integration sequence and processes to include evaluating adherence to integration processes and decision making for Information Technology programs.  Ability to describe risk management procedures including how to handle integration and implementation of vendor provided products versus products developed internally.

    Public Trust - Background Investigation


    The Executive Director for Demand Management directly reports to the Deputy Assistant Secretary, Enterprise Program Management Office, Office of Information and Technology and is responsible for policy, planning, tools, governance, metrics and dashboard development and management. The Executive Director will oversee demand and capacity. The responsibilities include, but are not limited to:                                                                                   

    -Improving the effectiveness of program operations and leading line and staff organization in the performance of the EPMO and VA mission.                                                                                

    -Providing data analysis in regularly assessing portfolio, program and project metrics ensuring competitive performance, risk analysis and resolution.                                                                             

    -Formulating, establishing and maintaining a national integrated system of management records, monitoring and overseeing national programs to ensure adherence to policy regulations and providing appropriate action in the event of discrepancies, and conveying strategic and project communications both internally and externally to EPMO.                                                                          

    -Envision and specify long term strategies and plans for the continuing evolution of information technology and associated services, which play a critical role in the VA's mission.                                                                          

    -Participating in network and systems design to ensure implementation of appropriate systems security policies; assesses security events to determine impact, implements relevant corrective actions in enterprise applications, and ensures rigorous application of information security/information assurance policies, principles, and practices in delivery of all enterprise applications                                                                        

    -Applies technical expertise of high order to serve as an expert advisor to other leaders and team across EPMO and OI&T in the exploitation and application of leading edge software development technologies.                                                                             

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