Associate Director, Academic and Student Services - Office of Student Financial Services

Washington D.C.
Jul 15, 2017
Aug 14, 2017
Executive, Director
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Associate Director, Academic and Student Services - Office of Student Financial Services

The Georgetown University Office of Student Financial Services is looking for a talented Associate Director to join our team.

We are seeking an individual who:

  • Is a team player
  • Is passionate about problem solving
  • Is able to use independent judgement
  • Takes initiative
  • Has a bachelor's degree, with a preference for someone with a Master's degree and five to seven years of experience with financial aid counseling, customer service, and/or administrative support services

You will have the opportunity to:

  • Work in an exciting, fast-paced environment where no two days are the same.
  • Advance the office by assisting in the development of effective programs, policies and procedures that impact student and parents as they navigate the financial aid process.
  • Interact with a diverse student population
  • Work with a talented and hard-working team
  • Learn from and collaborate with a number of key stakeholders throughout the university in departments such as Admissions, Billing and Payment Services, Registration, Student Affairs, Housing, Dining Services, Health Insurance and other relevant offices.

Reporting to the Associate Dean, the Associate Director plays a leadership role in the administration of the Counseling area of the office. S/he provides training and mentoring and supervises two Associate Directors and two Assistant Directors who jointly are responsible for a significant counseling caseload, reviewing aid applications, determining financial need, awarding financial aid, and notifying those who are ineligible for need-based aid. The Associate Director is also responsible for a “caseload” for students; counsels prospective and current undergraduate students and parents on how best to finance a Georgetown education; supervises the delivery of all Athletic scholarships; and ensures compliance with federal and NCAA laws and regulations and University policies.

The Associate Director also works closely with the other financial aid professionals in the office to help streamline operations. She/he:

  • Takes a leadership role among this group who directly oversee and maintain the daily operations of the Counseling Unit. 
  • Ensures the office maintains positive relationships with a diverse student population and their parents.
  • Manages and resolves in a diplomatic and professional manner student/parent issues and complaints.
  • Plays a leadership role in the recruitment and retention process through extensive review of the family's ability to pay, participating in the award "appeals" process, counseling students and their parents on alternative financing.
  • Plays a significant role in the public relations activities of the office.

Other Requirements for this position include:

  • Detailed knowledge of financial aid eligibility and disbursement rules and regulations governing federal and institutional financial aid programs to include knowledge of both Federal and Institutional need analysis methodologies, aid packaging practices, application verification requirements, rules and regulations governing aid awards made under the Title IV federal financial aid programs, and policies pertaining to institutional aid programs.
  • Demonstrated ability to work with a diverse student and parent population.
  • Excellent communication skills (oral and written).
  • Demonstrated ability to collect and analyze data and to use independent judgment, where appropriate.
  • Experience with, and knowledge of, financial aid administrative software; any combination of experience with the Banner Student Information System, Microsoft Word, Cognos report writing software, is highly desirable.

The Office of Student Financial Services operates as a team-oriented organization. Staff members are cross-trained in other areas of operations, and are expected to maintain a level of general knowledge that will enable them to contribute to group decisions about office-wide operations.

Current Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.

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