SR PATIENT ACCOUNT REP- Cash Posting

Location
Chesapeake, VA
Posted
Jul 13, 2017
Closes
Aug 14, 2017
Function
Nurse
Industry
Healthcare
Hours
Full Time
Job Description:
Sentara Healthcare is seeking a versatile and self-directing Patient Account Representative with excellent customer service, mathematical skills, organization and attention to detail to work in our cash posting department at our Battlefield corporate office in Chesapeake, VA.

The ideal candidate will have experience in a medical, hospital, clerical, or accounting setting with knowledge of
Insurance Explanation of Benefits and remittance advice
Insurance Reimbursement and contractual adjustments
Microsoft Excel and WordThe position will manually and electronically post payments and denials to patient's accounts received from patient checks, insurance, credit card, Bank Lockbox, EFT's, and General Ledger to include preparing, reconsolidation and balancing of these payments on a daily basis. Researching and resolving a variety of issues related to payment posting as it relates to Unidentified Cash, receipt of patient payments and special projects and other duties as assigned. May be required to work overtime, mandatory weekends and additional hours as needed for the month-end closing.Minimum 2yrs experience preferred.

Coordinates and maintains insurance and self pay accounts to insure accurate and timely payment. Performs billing, follow up and customer service functions, fields patient inquiries and manages accounts receivable to achieve AR goals. Assists with training within the department and maintaining departmental workflows. Answers calls in a fast paced call center environment. Handles difficult situations while maintaining quality customer service. Reviews and resolves accounts for correct balance. Assists in preparation of correspondence. Responsible for assisting other Sr. Patient Accounts Reps with training and maintaining workflow.

Education Level
High School Grad or Equivalent

Experience
Required: Billing - 2 years, Customer Service - 2 years

Preferred: None, unless noted in the “Other” section below

License
None, unless noted in the “Other” section below

Skills
Required:

Preferred: None, unless noted in the “Other” section below

Other
Medical Terminology preferred. Associate's Degree preferred (Associate's Degree may be considered in lieu of Customer Service experience). Certifications in Customer Service, Revenue Cycle, or Collections preferred. Knowledge of healthcare collections and previous call center experience preferred. Work experience in hospital billing/follow-up/collections/customer service setting preferred. Knowledge of hospital or physician office patient accounting system preferred. 2 years billing or customer service experience required.