NOC Command & Control Technical Writer/QA Manager

Location
Arlington, VA
Posted
Jul 14, 2017
Closes
Aug 04, 2017
Hours
Full Time
Job Description

The Senior Technical Writer is responsible for writing technical copies for various operation and maintenance manuals and prepares related technical documentation. 

Essential Duties and Responsibilities:

    Researches and compiles technical data for use in various operation and maintenance manuals, training materials, installation guides, and other technical documentation.Obtains data from review of documentation, drawings, schematics, and reports, interviews with technical staff, and the study of published material.Prepares written text and coordinates layout and organization of materials according to prepared outlines and specifications.Work with technical staff to make products easier to use.Standardize content across platforms and mediaGather usability feedback from stakeholders.Proofreads material prepared by other technical writers.May provides guidance and work leadership to less-experienced technical writers.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required.Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.Develop, refine, and document operation's policies, processes, procedures, and associated systems requirements and drive their implementation and use.Develop and report on metrics on performance, including but not limited to MTTR, # of escalations, and tickets.Plan projects, training, objectives, timelines, deliverables, and milestonesTo meet/exceed and maintain service levels as assigned by management.To meet/exceed expected reliability standards.Willing to take ownership and take on other duties as assigned.Some supervisory responsibilities
Qualifications:

    5-8 years of related experience preparing technical documentation.3 plus years’ professional experience in an Enterprise environment involving a geographically distributed network.
Knowledge and Skill Requirements:

    Comprehensive knowledge of the principles and practices involved in technical research and writing.Knowledge of and ability to uses various word-processing and desktop publishing software applications.Knowledge of the organization’s products and services, customer requirements, purpose and structure of required documentation, and end user’s level of understanding.Effective written communications skills.Must be comfortable working in a high stress, fast paced environment shifting priorities.Excellent communications skills (verbal and written)Self-starter who can find and resolve issues pertaining to all of GDIT's offeringsAbility to write technical documentation and create management reports and metricsAbility to successfully interface with a wide range of personnel within the organizationExcellent written and verbal communication skills.
 

Education

Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience. 

Required Security Clearance minimum level: Secret

Education Bachelors Degree in English, Journalism or a related discipline.

Qualifications 5-8 years of related experience preparing and editing technical documentation.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.