Top Secret Cleared Audio/Visual Support Technician
This task includes continuing Audio Visual Support Center (A/VSC) requirements for the operations and
management support for all media operations at the FBI.
Operations support accomplishes scheduling resources to support communication events, and facilitating and coordinating connection of those resources to successfully conduct communication events. Communication events are teleconferences, VTC and UC meetings, and live and delayed streaming broadcasts. Teleconferences currently use Polycom infrastructure, Sonus VX900 gateway devices, and the Ectocryp Black solution. VTC meetings currently use combinations of Cisco, Polycom, and Acano infrastructure. UC meetings currently use Microsoft Lync in conjunction with other audio, video, and Instant Messaging (IM) gateway systems. Streaming broadcasts currently use VBrick system technology. All meeting types may include both internal FBI and OGA participants and FBI-managed and OGA-managed sites. Support must be provided to FBI and OGA users and organizations to support meetings. Meetings may also connect with or otherwise leverage other government infrastructure such as JWICS or SIPRNET. Management support achieves properly maintained and secured systems appropriate to the technology. Management support tasks include, but are not limited to configuration updates, periodic system configuration audits, system patching, performing prescribed maintenance, implementing approved change requests, and coordinating system changes with user and other operations staff as required. Resources to be supported are phone conference systems, VTC systems, UC interfaces with users and other agencies, streaming video, and digital signage technologies but may include additional media operations as they are adopted by the FBI. Work requires timely customer interaction, responsiveness to customer needs, concerted follow-through on all operations efforts, and management support to ensure systems are secured, maintained, optimally used, and fully valued. Customers include FBI and OGA contacts. These requirements apply classified processing environments up to and including the SCI level and apply to unclassified processing environments as indicated and otherwise as the need arises. . The contractor shall provide technical and practical knowledge required for scheduling and managing telephone meetings using phone conference systems that may be operated at FBI.