Correspondence Specialist

Washington D.C.
Jul 13, 2017
Jul 27, 2017
Full Time

About the Agency

The Office of Housing provides vital public services through its nationally administered programs. It oversees the Federal Housing Administration (FHA), the largest mortgage insurer in the world, and regulates important parts of the housing industry. The Office of Housing also helps ensure consumers can access housing counseling and provides affordable rental housing through its Multifamily housing program. The Office of Housing is committed to helping all Americans obtain safe, decent affordable housing.

The Office of Housing Operations supports the infrastructure for the Office of Housing. Housing Operations provides resources and services that are essential for Housing's program offices to meet the goals, objectives, and mission of the Federal Housing Administration (FHA). Housing Operations also acts as the principal advisor to the Assistant Secretary for Housing-Federal Housing Commissioner and the General Deputy Assistant Secretary for Housing-Deputy Federal Housing Commissioner, taking a leadership role on various Housing matters.

  • Not Required

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  • Please refer to "Conditions of Employment."
  • Position requires the successful completion of a background investigation
  • You must meet the following requirements by the closing date of this announcement.

    Specialized Experience
    For the GS-9, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:

    - Analyzing correspondence to determine appropriate signature level of response, propose issue driven deadlines; AND
    - Identifying resources required to support varied levels of program operations; AND
    - Communicating standards for preparation and clearance of official correspondence; and providing outreach assistance for correspondence for/with senior level management.


    You may substitute education for general or specialized experience as follows: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

    You may qualify by a combination of experience and education.

    Education Requirements:

    The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

    The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.



    As a Correspondence Specialist, you will:

    - Manage, review and edit responses consistent with HUD’s style guide and other Departmental standards for correspondence and FOIA for the Office of Housing
    - Research, draft, and/or edit general responses for overdue correspondence within the Office of Housing. Analyzes incoming letters to determine the nature and complexity of the request and response.
    - Ensure that Office of Housing responses to FOIAs are timely, complete and in accordance with FOIA and Departmental policies, regulations, and procedures.
    - Update Correspondence Unit operating procedures and the Office of Housing Correspondence Desk Guide to ensure accurate, timely, and accessible process, content, and access information to all customers, and make recommendations for updates to procedures, as necessary.

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