LEAD SYSTEMS SPECIALIST

Location
20148
Posted
Jul 12, 2017
Closes
Aug 31, 2017
Industry
Education
Hours
Full Time
JOB STATUS:  OPEN POSTING DATE:  07/12/2017 CLOSING DATE:   POSTING NUMBER:  P1713009DTS LOCATION:  DEPT OF TECH SERVICES POSITION TITLE:  LEAD SYSTEMS SPECIALIST QUALIFICATIONS:  Associate Degree in Technology; or any equivalent combination of education and experience that would provide the following knowledge, abilities, or skills:



  • Excellent customer service skills

  • Well organized and detail oriented

  • Strong written communication and documentation skills

  • Strong verbal communication skills

  • Ability to track multiple projects across numerous schools to successful completion

  • Experience in coordinating IT support in team environment

  • Ability to prioritize technical issues and emergencies

  • Ability to keep abreast of technology developments in the field


 


PHYSICAL REQUIREMENTS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk and hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch or bend and may be required to lift up to approximately 50 pounds.

JOB DESCRIPTION:  

The Lead Systems Specialist serves as the team lead for the Systems Specialists and Computer Technicians, deployed to schools in each assigned support territory (East, South, and West).  The Lead Systems Specialist reports to the Coordinator of Technology Support and will be responsible for incident management, project coordination, and task status updates for their assigned territory to ensure that teams are responding within an appropriate customer service level.

RESPONSIBILITIES:  

  • Coordinate work efforts, incident response, and project-based tasks in the assigned support territory for eight to twelve staff members

  • Mentor and train staff on technical and procedural questions; communicating existing process and procedures

  • Ensure customer service levels are met for incident responses by IT support staff

  • Assist with identifying incident trends occurring across multiple school sites to expedite resolution; assist with incident resolution at sites as needed

  • Identify and escalate problems occurring at multiple locations

  • Track project and task completion and provide status updates to management

  • Monitor incident queues to ensure timely resolution of incidents

  • Lead territory based team meetings

  • Help to set team quality standards

  • Troubleshoot technical problems with networks, operating systems and software to successful conclusion

  • Document solutions for team knowledgebase

  • Performs other duties as assigned

OTHER INFORMATION:  OUTSIDE APPLICANTS MUST UPDATE THEIR APPLICATION TO INDICATE WHICH POSITION(S) THEY ARE APPLYING FOR.

CURRENT LCPS CLASSIFIED EMPLOYEES MUST SUBMIT AN INTERNAL APPLICATION AND LETTER OF INTEREST FOR EACH POSITION IN WHICH INTEREST IS EXPRESSED.  THE LETTER OF INTEREST MUST INCLUDE THE JOB NUMBER AND PERSONAL IDENTIFICATION NUMBER (PID).

IF YOU HAVE NOT SUBMITTED A NEW RESUME WITHIN A YEAR AND/OR CHANGES HAVE BEEN MADE, PLEASE SUBMIT AN UPDATED RESUME.

JOBS CLOSE AT 12:00 PM ON THE CLOSING DATE.

APPLY TO:  

Department of Human Resources and Talent Development

SALARY:  

Classified Position, Level 16

 Salary Range: Refer to

12 Month Position, 8 hours per day

DAYS:    FROM -   TO -