Ops Twelve-Hour Shift Supervisor

Chantilly , Virginia
Jul 14, 2017
Aug 07, 2017
Full Time


PenFed is hiring an Ops Twelve-Hour Shift Supervisor in our Chantilly, Virginia location. The primary purpose of this job is to supervise the operation of a 24x7 large scale, multi-platform computer complex during a 12 hour shift, including holidays and weekends.  This role will support business operations at the main and backup datacenters, remote locations including various worldwide PenFed branch offices.

Essential Functions

    Provide computer software and equipment help and support to the PenFed organization both internal and external. Provide guidance and direction while ensuring efficient and continuous processing of all systems, being consistent with department and command center operations procedures. Monitor production system execution making sure that schedules are met and exceptions are handled according to procedure. Analyze, troubleshoot and evaluate computer network problems related to all PenFed front-end applications and member facing applications.  Troubleshoot local area networks (LANs), wide area networks (WANs) and Internet systems. Coordinate changes vendors and external businesses maintaining open lines of communication, informing customers when a site is down for maintenance.  Perform basic network and server troubleshooting functions to remedy incidents by using System/Network/Application production environment monitoring tools such as Tivoli/ Solarwinds. Continuously run the job control language to maintain consistency, monitor the automated scheduling systems that run on a 24/7 basis ensuring that updates are completed successfully. Monitor the PenFed mainframe and physical infrastructure of the data center; perform readings on HVAC systems, and maintain understanding the equipment in the data center room. Perform weekend maintenance on the server and conduct validations. Possess in-depth knowledge of JCL and automated scheduling system, research concerns and communicates findings to operations staff.  Independently resolve JCL and scheduling problems as needed to help the business continue smooth operations. Perform SEV1 incident management escalation and response to incidents, manage mainframe console, ensuring batch job execution as well as backup and restore procedures are followed. Utilize various IT infrastructure tools and applications to monitor the environment for unplanned systems events and incidents.  When unplanned incidents or events occur, act in accordance with pre-defined procedures to avoid or minimize business impact. Submit processing as designated per run-logs, automated schedules and procedures.  Monitor processing for successful completion.  Lead the shift in the absence of the Shift Supervisor to ensure that department practices regarding user transactions, operations requests, data center facility issues and vendor notifications are properly followed.  Update department procedure documents as needed and provides oversight and technical supervision for staff. This position is considered Essential Personnel and will be expected to be on call as needed.

Education and Experience

Equivalent combination of education and experience is considered.

    B.S. Degree in Computer Science or equivalent experience is preferred. Minimum of seven (7) to ten (10) years in Supervisory role within an Enterprise IT Operations environment preferred. Strong Experience with Windows, UNIX, Linux servers and operating systems, server reboots Stop / Start of Services, JCL and automated job scheduling system preferred. Knowledge of z/Os,Z/VM, and Z/Linux environments and commands syntax a plus, active directory and the ability to reset passwords, problem, change, and incident ticketing tool Strong research, analytical and problem solving skills, planning, organizational, and multi-tasking skills.
  • Experience working with network, servers and data communications hardware & software, knowledge of backup and recovery concepts, strategies, and procedures.
  • Demonstrated ability to perform successfully in an open environment where frequent and direct interaction and collaboration with customers and peers is ordinary.
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work weekends, holidays and various shifts as needed to meet staffing requirements.


Supervisory Responsibility

    This position will supervise and mentor employees. 

Licenses and Certifications

    Preferred: ITIL training / certification Plus:  CompTIA A+, Network+, Server+, MCSE/A, CCWP

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.


    Local travel to various worksites is required.


About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

PenFed is an Equal Opportunity Employer

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.

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