INFORMATION TECHNOLOGY SPECIALIST (APPLICATION SOFTWARE)
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U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us here for more information.
Every day, our IT Specialists (Applications Software) design, document, and develop new applications software, modify, test, and install existing applications software, assure software and systems qualify and functionality, and manage a variety of software and systems projects.
This position of INFORMATION TECHNOLOGY SPECIALIST (APPLICATION SOFTWARE) starts at a salary of $66,510 GS-11 step 01 grade level, with promotion potential to$103,639 GS-12 step 10 grade level.
Apply for this exciting opportunity to become a member of the Office of Information Technology, located in Washington, DC within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement, please click here.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.
Note: USCIS may fill one or more positions using this vacancy.
- Not Required
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
GS-11: In addition to the basic qualifications above, you qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Analyzing, testing, troubleshooting, and validating the compliance and functionality of software delivered through Agile methodologies.
- Manages software application life cycle management and defect tracking tools (e.g. Rally/CA Technologies, Jira, ClearQuest, GitHub).
- Checks that software design complies with regulatory requirements and ensures that software designs are consistent with the current and planned infrastructure and data environments. OR:
- You may substitute a doctoral degree (PhD or equivalent degree) or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semesterr 81 quarter hours. The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-12: In Addition to the requirements at the lower grade level(s), to qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Providing expert technical advice, guidance and recommendations to senior management and other team members on critical software testing issues and practices.
- Providing leadership by overseeing members on a testing team as well as mentoring new or lower-level software testers.
- Identifying and defining business or technical requirements applied to the design, development, implementation, management, and support of software systems, networks and data.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others, based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if you've held a federal position.
- Full-time or part-time status (include hours worked per week)
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (GS-11 only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.
Selective Placement Factors:
- Must have experience working in a LINUX/UNIX/AIX environment using the command prompt to manipulate files and execute Structured Query Language commands to query and update databases; AND
- Must have experience with software testing to include Section 508 testing, functional testing, or integration testing.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement ( 07/19/2017).
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
As a INFORMATION TECHNOLOGY SPECIALIST (APPLICATION SOFTWARE), you will:
- Serves as a Section 508 tester for the USCIS Digital Innovation and Development Group. Documents defects found and analyzes code to determine best resolution. Modifies and upgrades code as necessary.
- Provides guidance to less experienced coworkers in solving functional, Section 508, and automated test programming problems. Provides technical leadership on group projects. Provides oversight for contract testing staff.
- Conducts analysis and recommends resolution of complex issues affecting software testing. Provides technical guidance in testing software. Evaluates proposals for the acquisition of software testing products.
- Develops, implements, and provides guidance in the application of standards, methods, and procedures for software testing. Develops metrics and benchmarks for use by systems analysts and applications developers in evaluating the adequacy of test plans and test data. Monitors software development to ensure adequate test coverage in areas of software testing that include functional, Section 508, and automated testing.
- Ensures high-quality software delivery using Agile methodologies, DevOps methodologies, and a continuous delivery model.
- Serves as automated test developer. Develops and maintains automated test code. Modifies and upgrades code as necessary.