Management Analyst (Process Workflow Manager)

Washington D.C.
Jul 07, 2017
Jul 24, 2017
Analyst, Management
Full Time

About the Agency

Copyright is a form of legal protection provided by the laws of the United States (title 17, U. S. Code) to authors of literary, dramatic, musical, artistic, and other works. The United States Copyright Office, located within the Library of Congress and under the direction of the Register of Copyrights, administers the Copyright Law, advises Congress and government agencies on legal and policy matters; provides international representation on copyright issues; administers the national copyright registration system; provides collections materials to the Library through voluntary registration and mandatory deposit programs; records documents relating to copyright chain of title; administers statutory license provisions of the law, including collecting and distributing royalties; maintains the world’s largest database of copyright public records; and, provides information and reference services to the public.

The Copyright Technology Office (CTO) contributes to the mission of the Copyright Office "to foster creativity" by maintaining data processing systems that support the Copyright Office's core functions of registering, examining and cataloging copyright submissions, deposits and documents, and providing information on copyrighted material to the general public. CTO also provides leadership to the Copyright Office in the development and adoption of new technological solutions. Designated the Electronic Copyright Office (ECO), this new system allows the Office to process work more productively, efficiently, and quickly while opening up the process to electronic commerce and submissions that will provide large additional benefits to the general public.

This position, Management Analyst (Process Workflow Manager), is located in the Copyright Technology Office, Office of the Chief Information Officer, U.S. Copyright Office.

The incumbent supports the operation of the Copyright Technology Office by acquiring and maintaining a detailed knowledge of Copyright Office business unit processes and workflows, and may serve as sponsor/champion on behalf of individual business units about the new development of services unique to a functional area.

The position description number for this position is 363229.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

This is a non-supervisory, bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.


Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to conduct information technology business analysis.**

Ability to conduct organizational assessments.**

Ability to analyze organizational and operational problems and develop solutions.**

Ability to communicate in writing.

Ability to prepare and deliver oral presentations.

Ability to communicate effectively other than in writing.

No additional requirements to those listed above.

Not Applicable


Assists with strategic planning, policy and program methodologies analysis, develops mission and vision statements. Facilitates organization integration activities, including roles and responsibilities, process mapping, and organizational documentation. Conducts data collection and analysis, develops process improvement recommendations and facilitates quality improvement efforts. Translates operational requirements and mission needs into technical terminology and specifications. Develops, applies, and validates operational performance metrics and risk assessments.

Responsible for acquiring and maintaining detailed knowledge of Copyright Office business unit processes and workflows. May serve as sponsor/champion on behalf of individual business units about the new development of services unique to a functional area.

Analyzes the administrative aspects of IT operations. Develops new ways to solve program problems that meet established goals, measures, and objectives for IT operations effectiveness. Makes recommendations that often serve as the basis for new systems and regulations.

Using knowledge of individual business units, and the business requirements for the project at hand, devises potential solutions which address business, technical, financial and other needs and constraints.

Conducts various ad hoc analyses, prepares reports, and compiles information for management as needed. Presents results in writing and orally, which are well-organized, supportable and clearly expressed. Conducts, and participates in management studies and reviews - particularly those with wide and/or significant impact on the Library's organizational structure, policy, processes, operations, fiscal control and economy and those where the studies boundaries may be broad. Selects and uses qualitative and/or quantitative methods appropriate to the subject examined. Collects necessary data including legislative and program data and interviews with management, program officials, employees and supervisors. Assembles and analyzes information gathered, formulates findings, conclusions, and recommendations.

Uses knowledge of individual business units to independently craft solutions to problems not requiring a more formal, detailed approach. Prepares various written reports, briefings and presentations which amplify and explain the full range of the position's activities.

Performs other duties as assigned.

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