Deputy Chief Information Officer
The Deputy Chief Information Officer (CIO) provides administrative and policy oversight to and coordinates the activities of:
- The Director, Infrastructure Engineering and Operations who is a senior-level advisor responsible for evaluating emerging technologies, communicating them throughout the OCIO, and provides advice and recommendations surrounding the enterprise-wide technical architecture. As Director of the Infrastructure Operations Management Group the incumbent is also responsible for the organization that provides day-to-day operational support for the USPTO automated information systems.
- The Director, Organizational Policy and Governance who is responsible for the management and oversight of enterprise IT strategies and policies, builds comprehensive ownership of enterprise IT processes and standards and is responsible for all aspects of system security.
- The Director, Program Administration Organization who is responsible for the management of the overall USPTO IT program. The Office provides the major points of contact for OCIO customers, and is also responsible for ensuring that appropriate budgetary, contractual, and human capital resources are in place to support the planned OCIO investments.
- The Application Engineering and Development who executes the USPTO's strategic IT plans and supporting technical architecture in the system design and developments the system, and validates that the business areas’ functional and performance requirements are met prior to delivery to Operations for production testing and deployment.
- The Director, Office of Information Management Services who delivers quality information products and services to meet USPTO, public, and intellectual property community needs; provides support across the USPTO with software, hardware, network, desktop, and web services; and maintains the content and context configuration item data of the Agency.
- Portfolio Managers, who are Senior Level leaders responsible for the planning and execution necessary to manage Major IT Investment Portfolios that help the entire USPTO sustain its business and technical operations.
- Not Required
To qualify, the applicant’s resume and answers to the below questions must demonstrate their technical and leadership experience/expertise as they relate to the duties described.
Each response to the Professional Technical Qualifications (PTQs) & Executive Core Qualifications (ECQs) must include a narrative summary of the applicant's executive experience in relation to the PTQs & ECQs and specific examples of accomplishments. Failure to address each qualification factor will have an adverse impact upon your ranking.
The Professional Technical Qualifications (PTQs) for this position are:
PTQ 1 - Extensive knowledge and experience in portfolio/program management and executing long-range Information Technology (IT) plans through adherence to established systems development life cycle methodologies and practices, and effective use and oversight of federal and contracting resources.
PTQ 2 - Demonstrated experience in developing and leading customer-focused initiatives within an IT service organization to re-engineer practices to better serve customers; evaluating and improving processes, while ensuring product quality and conformance with customer specifications.
PTQ 3 - Expert knowledge of IT laws, regulations, policies, and guidance addressing information technology management, including a demonstrated ability to interpret and translate such to address agency-specific needs through the promulgation of agency-wide policies, directives, and guidelines. Relevant mandates include the Clinger-Cohen Act, OMB’s A-130, Federal Enterprise Architecture, and FISMA.
PTQ 4 - Expert knowledge of and demonstrated experience in strategic and operational information technology planning, selection, control, and evaluation of information technology investments and methodologies for translating business needs to technical specifications.
PTQ 5 - Demonstrated knowledge and ability to oversee and lead the design, implementation, and continuing development of modern, reliable, and secure end-to-end IT services and applications, that includes software development, cloud computing, service oriented architecture, collaboration tools, data center and network operations, database/application/web servers, Service Desk, and telecommunications.
The Executive Core Qualifications (ECQs) for this position are:
1. Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
2. Leading People - This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide a teamwork, and supports constructive resolution of conflicts.
3. Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks.
4. Business Acumen - This core qualification involves the ability to manage human, financial and information resources strategically.
5. Building Coalitions- This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
NOTE: If you are selected for the position you may be required to submit Executive Core Qualifications (ECQs) to the Office of Personnel Management to be approved before you can be placed into the position. More Information regarding the Executive Core Qualifications (ECQs) can be found here: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
If you are a current or previous OPM approved SES you do not have to address the Executive Core Qualification questions in your application package. Please submit an SF-50 showing your SES Status within your application package.
NOTE: The minimum educational requirement for this position is a degree in computer science. An MBA is preferred.
The incumbent of this position serves as the USPTO Deputy Chief Information Officer (DCIO) and, as such, directs the successful implementation of the strategic and tactical plans of the CIO.
The DCIO provides administrative and policy oversight to all OCIO offices with particular emphasis on day-to-day IT operations execution. The DCIO may lead major initiatives that span across Offices, and often represents the CIO to the rest of the OCIO, the USPTO, legislative and policy-making bodies, and to various work groups and committees composed of governmental, public, and industry group stakeholders.
Specifically, the incumbent performs or supervises the following functions:
- Provides leadership, direction, and advice to the Senior Leadership Team (SLT). The Deputy will work with each Director and their Deputies to identify and mitigate risks, monitor progress, set priorities, and resolve issues. Responsible for insuring that CIO-established direction is followed and that executive resources and deputies successfully execute against established plans.
- Oversees implementation of the IT Strategic Plan Operational Plan and supporting action plans.
- Provides operational and tactical leadership, oversight, direction for day-to-day planning management of the OCIO through the Tactical Leadership Team (TLT).
- Promotes a transparent, open and collaborative culture within the OCIO, Agency and externally.
- Establishes and maintains effective relationships with OCIO customer/investor organizations, coordinating effective delivery of appropriate information technology products and developing new business for the OCIO. Educates customers/investors on OCIO strategies and best practices, standards, and policies to facilitate sound decision-making.
- Understands all USPTO business areas and translate their needs into actionable solutions that result in new work for the OCIO. Promotes the OCIO as the provider of choice for information technology services to USPTO and international customers.
- Provides oversight and reports status of portfolios, programs, projects, operational status and events, including monitoring and resolution of items identified in the weekly Director messages, and conducts effective and timely root cause analysis of adverse or problem events.
- Provides front-line review, approval, and resolution of Equal Employment Opportunity (EEO), Employee Relations (ER), and Labor Relations (LR) grievances and actions. Resolves grievances, to the maximum extent possible and in the best interest of the Agency and OCIO.
- Oversees IT security and analytical services such as technical studies, data security, and physical security and risk analysis.
- Provides direction for periodic (at least four per year) customer focus sessions to identify opportunities for improvement, to determine customer needs, and increase the usefulness of information technology services and to establish service level agreements with customer organizations.
- Establishes and maintains effective and open business relationships to facilitate communication, cooperation and achievement of Agency goals. Conducts recurring status meetings with other business area Deputies and Senior staff to foster improved communication and cooperation.
- Establishes Operational plans that reflects OCIO organizational priorities and accurately reflects business priorities and goals. Manages and monitors progress against established plans and on-going development and execution of interim plans such as the Quarterly Plans. Establishes performance goals and metrics to support the plans, and develops effective and meaningful Service and Operational Level Agreements to ensure accomplishment of the plans and monitor and measure progress.
- Represents the OCIO at various Agency meetings, as appropriate, including the weekly Deputies Meeting and Communications Working Group. Accurately presents OCIO positions, issues, and concerns and effectively articulates solutions that are in the best interest of the OCIO. Utilizes and brings in experts in human resources, finance, and technologies as appropriate. Ensures that OCIO is not committed to dates and schedules without approval.
- Represents the OCIO at Department of Commerce (DOC) CIO or other federal meetings when asked or when requested through the USPTO speaking request process.
- Provides hands-on technical review and analysis of problems and issues effecting daily operations, productivity or delivery on commitments.
- Conduct task order and contract reviews to assist VMD in conducting and documenting the performance of contractor artifacts and deliverables and in the effectiveness of government oversight of contractor staff.
- Provides signatory authority on financial expenditures and data calls.