IT Specialist (OS/SYSADMIN) - DE
Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government®!
The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. Our efforts have provided inventors exclusive rights over their discoveries. It's an effort that continues to contribute to a strong global economy, to encourage investment in innovation and to cultivate an entrepreneurial spirit for the 21st century. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees, including engineers, scientists, attorneys, analysts, IT specialists, etc. all dedicated to accomplishing the USPTO’s mission, vision, strategic goals and guiding principles. For more information about the USPTO, please visit the USPTO Careers Website.
The Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency’s business processes. The Office of Infrastructure Engineering and Operations (IEO) provides day-to-day operational support for the USPTO automated information systems. The Infrastructure Services Division (ISD) provides Infrastructure as a Service (IaaS) for the Servers, Storage, Networks and Facilities within the USPTO. The Server and Storage Services Branch (SSSB) provides technical services for all server and storage devices in all Data Centers. The OS Operations Section provides administration and management for over 2000 instances of Operating Systems, including HP-UX, ESX, Red Hat Linux, Windows and IBM AIX.
- A probationary period may be required
- The work is performed in an office setting between the hours of 10:00 pm and 7:00 am.
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
- Not Required
You must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for Information Technology Management series can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/.You must meet all qualification requirements by the closing date of the job announcement.
Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-13 grade level must have at least 52 weeks of specialized experience equivalent to the GS-12 grade level in the Federal service.
Specialized experience for this position includes:
Skill Set 1 - Performing systems administration (i.e. design, development, performance analysis, integration, installation, monitoring, automation and troubleshooting) on physical and virtualized Red Hat Enterprise Linux systems; AND
Skill Set 2 - Applying vendor patches (i.e. firmware and OS level) in a multi-platform, multi-vendor environment; AND
Skill Set 3 - Utilizing automated patching utilities (i.e. YUM and Red Hat Satellite server).
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating these competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Written communication is clear, concise and avoids jargon.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education may not be substituted for experience at this grade level.
Public Trust - Background Investigation
The individual selected for this position:
- Plans, acquires, tests, and installs multiple patches (code changes) to an assigned administered computer system.
- Independently conducts extensive research to evaluate new products, software, and architectural methods within a customized laboratory environment. Tests, analyzes, evaluates, validates, and implements new technologies for applicability to the USPTO.
- Supports server administration in multiple LINUX and Windows operating system environments.
- Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability.
- Provides technical resolutions for problems with existing software and systems management. Performs research to correct problems and inefficiencies or to enhance complex computing infrastructure.