Benefits Program Specialist

Washington D.C.
Jul 05, 2017
Jul 20, 2017
Full Time

About the Agency

The Thrift Savings Plan (TSP) is widely considered to be one of the best retirement plans in the world and a model for defined contribution plans. We are seeking a champion for its continual improvement. The FRTIB is an Independent Federal Agency responsible for administering the Thrift Savings Plan (TSP). We help Federal employees and members of the Uniformed Services retire with dignity by providing benefits similar to private sector 401(k) plans.

Mission - Our Core Purpose: Administer the TSP solely in the interest of the participants and beneficiaries
Core Values - Participant-Focused, Integrity, Collaboration

Voted as one of the top Best Places to Work in the Federal Government as ranked by the Partnership for Public Service in the Small Agencies category of Best Places to Work Rankings, the Federal Retirement Thrift Investment Board (FRTIB) is looking for a highly qualified and motivated individual to serve as a Benefits Program Specialist, GS-0301-09/11.

This position is located in the Office of Participant Services (OPS). The incumbent serves as a Benefits Program Specialist, and is responsible for working on tasks related to administering a defined contribution retirement plan (the TSP). This encompasses participant services in the areas of contributions and error corrections, court orders and death benefits, or other areas as assigned. The incumbent will be assigned a primary area of responsibility initially; the employee will have the opportunity to be developed into a secondary area after reaching full performance in assigned primary area.

Please note: Management may make a selection at the GS-09 or GS-11 grade level. The full performance grade of this position is GS-12.

More than 1 position will be filled from this announcement.

This position is also being announced under vacancy announcement number FRTIB-17-MP-028-10021861 open to Status Candidates.

  • Occasional Travel
  • You may be expected to travel for this position.

  • No

  • U.S. Citizen
  • Suitable for Federal employment, determined by a background investigation
  • Male born after 12-31-59 must be registered for Selective Service
  • Relevant experience (see Qualifications below)
  • To qualify for this position, applicants must meet the specialized experience as described below:

    Specialized Experience: Experience that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position typically in or directly related to the tasks of administering a defined contribution retirement plan, and is equivalent to the work performed at the next lower grade level.

    One year of specialized experience equivalent to the GS-07 grade level in the Federal service that involves experience with a defined contribution retirement plan, defined benefit retirement plan, or related service provider, assisting or providing support to the operational functions, activities, or casework pertaining to one or more of the following:

    - OR - master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B. or J.D., if related.

    One year of specialized experience equivalent to the GS-09 grade level in the Federal service that involves experience with a defined contribution retirement plan, a defined benefit retirement plan, or related service provider on the operational functions, activities, or casework pertaining to one or more of the following: contribution processing/error correction, loans, withdrawals, court orders, and/or death benefits.

    - OR - Substitution of Education for Experience: You may substitute education for specialized experience at the GS 11 level by possessing a Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree.

    Education must demonstrate the knowledge, skills, and abilities necessary to do the work.

    *Please read the Duties and Qualification requirements for this position carefully. Experience in healthcare or HR or other 'benefits' that is unrelated to the described position will not constitute meeting the specialized experience for this position.*

    You must provide your transcripts to support your educational claims. Transcripts may be unofficial copies, but they must come from an accredited college or university, and they also must include the courses' names and number of credit hours. To search the database of accredited institutions visit:

    Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at U.S. accredited college or university. For further information visit:

    All qualification requirements must be met by 07/19/2017. Your application package will not receive consideration if it lacks any of the required documents under the "Required Documents" tab.

    Probationary Period: One-year trial/probationary period may be required.

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

    Background Suitability Investigation: Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a Federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

    Public Trust - Background Investigation


    The major duties of the position are:

    • Analyzing and resolving questions related to TSP participant benefits issues in the area of contributions, error correction, transactions processing, court orders, and death benefits.
    • Coordinating program activities within a defined contribution plan (e.g., contributions, error corrections, transactions processing, loans, withdrawals, legal, death, etc.).
    • Monitoring operational processing performance for accuracy, timeliness, and consistency with stated program objectives, policies, and guidelines.
    • Monitoring manual adjustment transactions processing, which could include use of multiple systems applications.
    • Preparing summary reports, bringing issues of accuracy and potential processing problems to the attention of senior staff.
    • Identifying and addressing problems that result in the interruption of account services to Plan participants, payroll agencies, and financial institutions.

    Similar jobs