IT & Audio Visual Technician
- Full Time
Personnel will provide Full Spectrum Survival, Evasion, Resistance and Escape (SERE) Level C Instruction and instructional support services at Fort Rucker, AL. The mission of the United States Army Full Spectrum SERE Level C Course is to ensure each student graduates with the confidence and appropriate proficiency level to employ SERE and individual Personnel Recovery (PR) tactics, techniques, and procedures (TTPs) necessary to survive and return with honor regardless of the circumstances of isolation.SERE Mission/Administrative Support. In addition to the primary training mission related to the design, development, and delivery of SERE instruction to students, the Contractor shall provide mission support and administrative services necessary to ensure daily operational, administrative support and execution of SERE training. Mission Support activities facilitate the ongoing support of required U.S. Army SERE School functions at all times regardless of number of scheduled SERE classes in session.IT support must be provided throughout the duration of the published 21-day SERE Course schedule, for 25 overlapping course iterations per year. IT support to training operations may be required 7 days per week, including weekends and holidays, with several 24-hour operations during the 21-day schedule. Areas of responsibility cover 4 operational sections and the Headquarters section, with support needs often overlapping on the same days. Duties and Responsibilities: Tasks include, but are not limited to the following activities:
- Provide user-level maintenance and troubleshooting support for all information and communications systems used by the U.S. Army SERE School, as well as provide IT Account management of approx. 45 Government and 95 Contractor personnel. Track Cyber Awareness training, assistance with log-in issues and account lock-outs, CAC issues, replacement issues, in-processing of all new users, and assisting with pin codes and passwords. Provide preventive/routine maintenance and repair services) for all existing and replacement for existing computer-based media, cameras, microphones, video cable, audio-visual equipment, and Ethernet based networking devices and switches. As needed. Test specialized electronic equipment for measuring Radio Frequency signal, fiber optic signal, audio circuit testing, and Ethernet testing and video signal over coax cable. Maintain all types of low voltage systems, including but not limited to audio-visual equipment such as audio sound reinforcement systems, audio visual remote control systems in classrooms, cabling infrastructure required to support the audio/visual system and special training areas. Maintain security systems which may include surveillance CCTV systems. Perform routine preventative maintenance on the software and hardware.
- Conduct the In-Service Training Program for military cadre and Contractor instructor staff. Assist with the development, maintenance, and implementation of new SERE training schedules. Research, design, develop, and recommend new SERE training doctrine relative to SERE Level-C Full Spectrum training requirements integration. In coordination with the SERE Course Manager, suggest modifications to SERE training curriculum to ensure currency and relevance to the Personnel Recovery, DOD, and JPRA SERE programs. Any changes or modification are subject to approval by the SERE Course Manager. Design, develop, and execute a continuous improvement process allowing for the improvement and implementation of internal and external logistical support requirements necessary to support the SERE training program, the U.S. Army SERE School, and Fort Rucker; Maintain SERE training facilities, and as required, SERE support facilities in clean and serviceable state; report facility issues to applicable government section personnel for submission of work orders, as appropriate. Perform supply and logistics maintenance and re-stock activities of required SERE issue items, training supplies, and necessary administrative support supplies and stocks. Support range operations by assisting with ammunition handling, loading, unloading, and clean-up.
- All Support Personnel are required to have a minimum of a SECRET clearanceAll personnel shall ensure the adherence to the professional standards of behavior IAW with Contractor’s QCP and all applicable Army, TRADOC, and Fort Rucker regulations, and U.S. Army SERE School SOP and policies. Personnel shall refrain from conduct, on- or off-duty, that brings discredit and undue scrutiny onto the SERE program.