Membership and Operations Senior Associate
SmithBucklin, a business services and management solutions company that caters to nonprofit associations, is looking for a junior-level Membership and Operations Senior Associate to join our Healthcare & Scientific Industry Practice in Washington, DC.
The Healthcare & Scientific unit offers unmatched association expertise and specific knowledge of the issues, challenges and actions distinctive to the changing healthcare environment. From legislative and regulatory advocacy, to building successful industry relations programs and understanding the intricacies of journal publishing and management issues, our association professionals bring extensive experience and considerable knowledge of the issues unique to healthcare-related associations. The Membership and Operations Senior Associate plays an integral role in supporting and guiding the nonprofit volunteers, members and committees from our client organizations.
What You Will Do
- Maintain first-rate customer service as the front-line contact to SmithBucklin's association client organizations and association members; enhance support and service by responding to customer needs in a timely and efficient manner
- Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction
- Provide administrative and project support to the client and staff team, including database maintenance, batch processing and reporting
- Provide membership services support by managing the organization's data and generating reports as needed
- Write and produce content for electronic communications
- Maintain and update areas of the association Web site with current information, benefits, member programs, etc.
- Assist with the preparation and operation of conferences
- Collaborate with various SmithBucklin service units including Marketing & Communications, Financial Management & Accounting, IT, and Convention and Trade Show Services to provide the best client service possible'
- Support the processing of membership dues, manage the lockbox, oversee accounts payable/accounts receivable, and track invoices
This Role Might Be for You If…
- You have excellent time management and organizational skills, with strong attention to detail
- You possess professional written and verbal communications skills
- You enjoy building relationships with other people
- You demonstrate the successful ability to work independently or as a team player
- You are self-motivated and take a proactive approach to process improvement
- You have the ability to learn on the fly and juggle many responsibilities in tandem
- You possess sound business judgment related to conflict resolution, knowing when to assert yourself and when to get higher authority involved
- You have the ability to travel up to 5%
- Bachelor's degree from an accredited four-year institution
- 1-3 years of relevant professional experience
- Experience working with volunteers is valuable
- Database experience (Avectra, iMIS, ACT) is preferred
- Web, social media and HTML experience is preferred
- Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.