Professional Customer Support Coordinator

Location
Rockville, Maryland
Salary
Competitive pay
Posted
Jul 07, 2017
Closes
Aug 11, 2017
Ref
AD213604
Function
Customer Service
Hours
Contract

Job Summary/Company:

Sparks Group is looking for dedicated, phone savvy specialists for call center/customer service positions! The ideal candidate will have a strong customer service background and some related computer/technical experience in a help desk environment. Tech savvy and customer focused individuals encouraged to apply!

The company offers a generous benefits package including medical, dental and vision insurance, up to 13 days of Paid Time Off (PTO) during the first year and 9 paid holidays. They also provide a 401(k) savings plan with a matching contribution (dollar-for-dollar match up to 5% of their salary). This benefit is available on the first day of the month following six (6) months of employment with the company.

Responsibilities:

  • Instruct customers on use of equipment and software for system
  • Answer customer’s inquiries using various mediums concerning systems operation
  • Diagnose system hardware, software and operator problems. Recommend or perform minor remedial actions to correct problems based on knowledge of system operation.
  • Speak to customers to learn procedures followed to diagnose source of error.  Determine whether problem is caused by hardware such as modem, printer, cables or telephone.
  • Talk to programmers to explain software errors and/or to recommend changes to programs.
  • Load specified software programs into computer systems and network. 
  • Assist customers in refreshing damaged files required to run software including operating system files, modem and printer drivers and monitor/video drivers.

Qualifications/Background profile:

  • Knowledge of MS Office
  • Knowledge of Internet Explorer, Chrome, Firefox and Safari
  • Excellent oral and written communication skills
  • At least 1 year call center or office support customer service experience
  • Spanish speakers are encouraged to apply!

Qualified candidates should send their resume OR call Sparks Group at 301-926-7800 for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!