IT Service Management (ITSM) Suite Administrator

7 days left

Location
Oklahoma City, OK
Posted
Jul 07, 2017
Closes
Jul 28, 2017
Function
Administrative, IT
Hours
Full Time
General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at government agencies in the aviation and other transportation fields.  

 

The Information Technology Service Management (ITSM) Suite Administrator shall provide administration support of an ITSM suite and will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management.  ITSM Suite Administration, including:

  • managing license issuance and tracking
  • managing support and development licenses
  • managing application configuration
ITSM Suite Development including:

  • enhancing ITSM existing workflows
  • upgrading and maintaining ITSM applications
  • preparing system documentation on revised applications along with knowledge sharing.
Daily Responsibilities including:

  • creating and administering accounts for ITSM applications
  • providing high level support to end users
  • maintaining ITSM reports per user specifications; publishing reports
  • maintain performance measurement reports.
Candidates must be willing to submit resumes to be included in the final proposal submission. Employment is contingent upon contract award.

Education Master’s degree

 

 

Qualifications 8-10 years of directly related experience in systems administration and analysis.

5 years of experience leading complex projects.

HDI Certification or equivalent.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

 

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