Service Management Tool Developer

Location
Oklahoma City, OK
Posted
Jul 07, 2017
Closes
Sep 25, 2017
Function
Management
Hours
Full Time
General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at government agencies in the aviation and other transportation fields.  

 

The Service Management Tool Developer shall provide development and implementation support of an Information Technology Service Management (ITSM) suite. Developer will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management.

 

Responsible for ITSM Suite Development, including:

  • developing and enhancing ITSM existing workflows; upgrading and maintaining ITSM applications on SQL; prepare system documentation on revised applications along with knowledge sharing
  • diagnosing and repairing problems within the ITSM system affecting customers
  • creating and administering accounts for ITSM applications
  • providing high level support to end users; ITSM administration; manage license issuance and tracking; manage support and development licenses; application configuration
  • reporting, including: maintaining and creating ITSM reports per user specifications; publish reports; maintain performance measurement reports.
Candidates must be willing to submit resumes to be included in the final proposal submission. Employment is contingent upon contract award.

Education Bachelors Degree in Computer Science, Engineering or a related technical discipline.

Qualifications 5-8 years of related systems engineering experience.

CCNP required. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

 

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