Service Center Site Supervisor

7 days left

Location
Oklahoma City, OK
Posted
Jul 07, 2017
Closes
Sep 30, 2017
Function
Management
Hours
Full Time
General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at government agencies in the aviation and other transportation fields. 

 

The Service Center Site Supervisor will provide oversight and leadership of the onsite or remote deskside support staff; manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the deskside support team at the various onsite customer supported facilities on a day to day basis. Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Education Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 5-8 years of directly related experience supporting help desk operations.

HDI certification As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

 

#DICE#CJPOST