Computer Operations Technician ll

Location
Prince William, VA
Posted
Jul 06, 2017
Closes
Jul 21, 2017
Hours
Full Time

Job Category : Classified Staff

Working hours :

Salary : Up to $50,000; commensurate with education and experience.

Web Announcement :
Regional Technical Specialist

The George Mason University, Technology Support Services (TSS), Desktop Regional Campuses, within Information Technology Services (ITS), is seeking a highly motivated, detail-oriented individual to fill a position as Regional Technical Specialist at our Science and Technology campus, located in Manassas, Va. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities: This position, along with other Regional Technical Specialists on-site, will be responsible for a multitude of different computing, server support, telecommunications, such as VOIP and networking services for the faculty, staff, and students primarily at the Science and Technology campus. This position works closely with other ITS staff from the Regional and Fairfax campuses. The individual should be comfortable working independently, as well as in a team environment, and must have the ability to independently manage multiple tasks simultaneously.

Required Qualifications: * Associate degree in computing or an equivalent combination of education and work experience; * Strong working knowledge of the most commonly used software products (Mac OSX, Microsoft Operating Systems, Microsoft Office Suite, etc.), and the ability to instruct and provide guidance in the basic use of these products for customers when needed; * Experience with remote desktop support and imaging tools (Microsoft Desktop, Bomgar, SMS, SCCM, Ghost, etc.); * Demonstrated ability to analyze hardware and software problems, and interface with the manufacturer’s technical support staff to affect a solution; * Experience installing computers, Mac and PC, and their components, including installing boards, cards, hard drives, peripheral components (e.g., printers, scanners, mobile devices, etc.), and a diverse number of software products; * Experience working in data wiring closets to provide voice and/or Ethernet network connectivity; * Demonstrated ability to partition hard drives; install software, video and printer drivers; and configure operating system profiles to optimize computer performance; * Strong customer service, communications, and collaboration skills; and * Must be able to safely and independently, lift up to 50 pounds and climb a ladder up to 10 feet.

Preferred Qualifications: * Demonstrated work experience in desktop support; * Certifications such as A+, CCNA, ACMT, MCP; and/or training from applicable hardware and software manufacturers are highly desired; * Certifications for Mac OS X and Microsoft products are highly desired; * Knowledge of service request management systems such as EasyVista, and experience working with a help desk and help desk procedures; and * Working knowledge and understanding of Microsoft Active Directory (AD).

Salary is up to $50,000; commensurate with education and experience.

George Mason University is a great place to work, where employees are given an opportunity to develop skills and expand horizons. Mason offers tuition waivers, telecommuting and flextime schedules, facilities that will meet your physical fitness needs, and a campus environment that is dynamic and ethnically and culturally diverse.

Special Instructions : For full consideration, applicants must apply for position number 01462z at http://jobs.gmu.edu by July 19, 2017; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information (to include e-mail address and phone number).

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date : 2017-07-19