Senior Accounts Payable Customer Service Agent - Division of Financial Affairs

Washington D.C.
Jul 06, 2017
Sep 18, 2017
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Senior Accounts Payable Customer Service Agent - Division of Financial Affairs

Accounts Payable Customer Service Agents comprise a shared pool of expert transaction processors who perform day-to-day Payment and ProCard administration related services for the University. The AP Customer Service team, responsible for approximately $350 million in payments for purchased goods and services, are extensively cross-trained and able to perform the full range of AP and ProCard related transactions with consistent accuracy, timeliness and dedication to superior customer service and problem solving.  Customer Service Agents work independently, share a common workload, and take direction from the Assistant Director of AP, the ProCard Administrator, and the AP Director.

The Senior Accounts Payable Customer Service Agent maintains additional, informal supervisory responsibilities - provides training, conducts quality assurance, resolves resource conflicts, and provides an escalation path for customer concerns.

Payment Services Operations

  • Responds to multiple requests and inquiries from internal and external customers.
  • Processes a high volume and a wide range of different financial transactions in PeopleSoft and soon, in the Georgetown Management Systems

ProCard Administration

  • Processes a high volume and a wide range of ProCard related transactions in PaymentNet. PeopleSoft, and soon, in the GMS system.
  • Reviews and process all properly authorized ProCard administrative transactions,
  • Assesses workload, exercises judgment, and prioritizes tasks while ensuring accuracy, timeliness and effective communications with stakeholders.

Customer Engagement and Problem Solving

  • Provides exceptional customer service and dedication to problem solving in response to all customer and vendor inquiries.
  • Identifies and recommends process and system improvements based on their ongoing experiences working with customers.


  • High school diploma or certified equivalency
  • At least 5 years of experience in a high volume Accounts Payable office
  • An understanding and application of basic accounting concepts and operations of corporate cards programs
  • Ability to work in a fast-paced customer service environment
  • Ability to work under multiple deadlines
  • Basic accounting skills and proficiency on current accounting packages - preference for proficiency with PeopleSoft or Workday based financial systems

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

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Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.

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